IT Support Analyst

2 weeks ago

Toronto, Canada Choice Properties Full time

**Location**:
22 St. Clair Avenue East, Toronto, Ontario, M4T 2S5

**IT Support Analyst - 1 year Contract**

Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties’ portfolio spans approximately 65 million square feet of gross leasable area and consists of over 700 properties primarily focused on supermarket-anchored shopping centres and stand-alone supermarkets.

Choice Properties’ strategy is to create value by enhancing and optimizing its portfolio through accretive acquisitions, strategic development, and active property management. Choice Properties’ principal tenant is Loblaw Companies Limited, Canada’s largest retailer. Choice Properties’ strong alliance with Loblaw positions it well for future growth.

A commitment to continuous learning and development is a strong part of our culture.

**Responsibilities**:

- Demonstrate good social skills in a professional services environment, working with a range of personalities and responsibilities from junior staff to senior executives.
- Interact with users via telephone, remote support tools, and direct desk-side assistance.
- Imaging and troubleshooting of standard laptops and PCs.
- Executes first level problem determination.
- Maintain ownership of tickets/issues from filing through to completion including regularly communicating updates to clients on ticket status within the Ticketing System.
- Recommending workarounds to customers on issues when possible and creating solution articles for known issues to empower customer self-service and future incident resolution.
- Responsible for time management and resource management to resolve all user requests effectively, and appropriately.
- Follow policies and procedures to include incident/problem escalation.
- Analyze, document, and escalate critical requests and incidents to L2 Support Team.
- Coordinate with and assist the infrastructure team with core infrastructure issues and perform preventative maintenance on critical systems including systems, Network & Security matters as per the instructions.
- Maintenance and troubleshooting of Video conference rooms and report issues to vendor and L2 support.

**Qualifications**:

- Excellent verbal and written English communications skills.
- Strong analytical and problem-solving skills
- Working knowledge of SAAS Applications.
- Relevant technical certifications, such as ITIL or other qualifications would be a strong asset.
- Good understanding of software concepts
- University Degree or College Diploma in a relevant IT discipline or equivalent experience

Choice Properties REIT recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and employees with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

Number of Openings:
0

  • Production Support Analyst

    2 weeks ago

    Toronto, Canada Atlantis IT Group Full time

    ROLE: Platform Production Support Analyst Location: Toronto Hybrid Sentinel, Akamai, and Crowdstrike. Operation and maintenance of cybersecurity platforms.

  • IT Support Analyst

    3 weeks ago

    Toronto, Canada CB Canada Full time

    IT Support Analyst On behalf of our client in the Public Sector, PROCOM is looking for an IT Support Analyst. IT Support Analyst – Job Description The IT Support Analyst is the face of IT and will act as a liaison between IT and the end user for IT-related needs Manage technical support related issues via ticketing system Ability to conduct research into...

  • Hardware Support Analyst

    3 days ago

    Toronto, Canada Procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job DescriptionDetailed orientatedAble to follow instructionsAble to read through service manuals and technical documentsExperience working on computer hardwareHardware Support Analyst - Mandatory...

  • Hardware Support Analyst

    4 days ago

    Toronto, Canada Procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job DescriptionDetailed orientatedAble to follow instructionsAble to read through service manuals and technical documentsExperience working on computer hardwareHardware Support Analyst - Mandatory...

  • Hardware Support Analyst

    3 days ago

    Toronto, Canada Procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job DescriptionDetailed orientatedAble to follow instructionsAble to read through service manuals and technical documentsExperience working on computer hardwareHardware Support Analyst - Mandatory...

  • Hardware Support Analyst

    4 days ago

    Toronto, Canada procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job DescriptionDetailed orientatedAble to follow instructionsAble to read through service manuals and technical documentsExperience working on computer hardwareHardware Support Analyst - Mandatory...

  • Application Support Analyst

    3 weeks ago

    Toronto, Canada CB Canada Full time

    Application Support AnalystOn behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst.Application Support Analyst – Job DescriptionSupporting test environmentAttending project meetingsManage/Work/Test given stacksApplication Support Analyst – Mandatory Skills2+ years of similar experienceFamiliarity withRed Hat...

  • Technical Support Analyst

    3 weeks ago

    Toronto, Canada CB Canada Full time

    Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst. Technical Support Analyst – Job Description Provide leadership for the provision of technical expertise in development and support of activities, processes, procedures and tools for protecting information security with a focus on...

  • Hardware Support Analyst

    3 days ago

    Toronto, ON, Canada Procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job DescriptionDetailed orientatedAble to follow instructionsAble to read through service manuals and technical documentsExperience working on computer hardwareHardware Support Analyst - Mandatory...

  • HRIS Business Systems Analyst

    2 weeks ago

    Toronto, Canada LeverageTek IT Solutions Full time

    Opportunity Details LeverageTek is actively seeking a HRIS Business Systems Analyst (UKG Software) for a 6-month contract with its Ottawa-based customer. Work Location The successful candidate will be required to work on-site at the customers office in the National Capital Region. The customer is open to remote candidates. Key Qualifications Minimum...

  • HRIS Business Systems Analyst

    2 weeks ago

    Toronto, Canada LeverageTek IT Solutions Full time

    Opportunity Details LeverageTek is actively seeking a HRIS Business Systems Analyst (UKG Software) for a 6-month contract with its Ottawa-based customer. Work Location The successful candidate will be required to work on-site at the customers office in the National Capital Region. The customer is open to remote candidates. Key Qualifications Minimum...

  • HRIS Business Systems Analyst

    2 weeks ago

    Toronto, Canada LeverageTek IT Solutions Full time

    Opportunity Details LeverageTek is actively seeking a HRIS Business Systems Analyst (UKG Software) for a 6-month contract with its Ottawa-based customer. Work Location The successful candidate will be required to work on-site at the customers office in the National Capital Region. The customer is open to remote candidates. Key Qualifications Minimum...

  • Hardware Support Analyst

    3 days ago

    Toronto, ON, Canada Procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job Description Detailed orientated Able to follow instructions Able to read through service manuals and technical documents Experience working on computer hardware Hardware Support Analyst - Mandatory...

  • HRIS Business Systems Analyst

    2 weeks ago

    Toronto, Canada LeverageTek IT Solutions Full time

    Opportunity DetailsLeverageTek is actively seeking a HRIS Business Systems Analyst (UKG Software) for a 6-month contract with its Ottawa-based customer.Work LocationThe successful candidate will be required to work on-site at the customers office in the National Capital Region. The customer is open to remote candidates.Key QualificationsMinimum 8-10 years...

  • HRIS Business Systems Analyst

    5 days ago

    Toronto, Canada LeverageTek IT Solutions Full time

    Opportunity Details LeverageTek is actively seeking a HRIS Business Systems Analyst (UKG Software) for a 6-month contract with its Ottawa-based customer.Work LocationThe successful candidate will be required to work on-site at the customers office in the National Capital Region. The customer is open to remote candidates.Key QualificationsMinimum 8-10 years...

  • Business Analyst

    6 days ago

    Toronto, Canada Atlantis IT group Full time

    **Business Analyst** **Long Term** **Toronto, ON** **Must Have**: Business Analyst experience in Cards and Lending (Commercial Banking)Nice to have experience in Data mapping & Data transformation projects Business Analyst, Cards and Lending (Commercial Banking)

  • Financial Analyst

    1 week ago

    Toronto, Canada Selrhub It Solutions Full time

    **Responsibilities**: - Analyze financial data to provide insights and support decision-making for the business. - Prepare financial reports, forecasts, and budgets to assist in planning and strategy. - Conduct financial modeling and scenario analysis to evaluate business opportunities. - Monitor financial performance and identify trends, risks, and...

  • Senior Production Support Analyst

    3 weeks ago

    Toronto, Canada CB Canada Full time

    Senior Production Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Production Support Analyst. Senior Production Support Analyst – Job Description Support Energy Business applications Working with the ETRM systems (Energy Trading Risk Management) Will also be working with other commodity responsibilities and...

  • Mainframe Analyst

    4 weeks ago

    Toronto, Canada Atlantis IT group Full time

    **Role**:Mainframe Analyst** **Location: Toronto - Onsite - Fulltime** **"Skills and Responsibilities**: Strong knowledge of wealth management domain and trading instruments such as Equities, Options, Mutual Funds, Fixed Income etc. Excellent working experience in supporting, coordinating, and managing Kyndryl / IBM SIS release package including Account...

  • CRM User Support Analyst

    3 weeks ago

    Toronto, Canada CB Canada Full time

    CRM User Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a CRM User Support Analyst. CRM User Support Analyst – Job Description Direct Support of Users in the Use of CRM Applications Communicating with Users across capital markets with various stakeholders Responds to requests for assistance in the use of the...