Information Technology Manager

3 weeks ago

North Bay, Canada Resonaite Full time

Our client in the public health sector is looking for a Manager Information and Systems Technology. The role manages a team of IT professionals and has responsibility across IT infrastructure, data architecture , data governance, security, service desk, and vendor management.


Location: Hybrid - North Bay


Responsibilities

  • Responsible for IT infrastructure support services, including security, service desk, data governance and architecture and vendor management.
  • Help define and execute a technology roadmap
  • Be an enabler of ITIL practices within the IT Service Desk across Incident, Change, Availability, Continuity and Service Level Management.
  • Overseeing the IT security functions, standards, tools, and activities aligning to industry best practices such as NIST Cyber Security Framework, and tooling such as Microsoft 365 Security and Management Platform.
  • Help drive a culture of security and privacy and ensure successful cyber security awareness training
  • Manage Data Architecture and Governance team to implement a data strategy that enables integration across disparate systems, data storage, reporting, and analytics.
  • Drive the successful implementation of cloud based data platforms.
  • Ensures all Information Management and Technology policies and procedures ahdere to, ISO127001, SOC2, and ITIL



Qualifications

  • Minimum of 10 years Information Management and Technology experience..
  • Minimum 3 years of progressive IT management experience.
  • Experience managing a Service Desk team providing virtual and physical support across multiple offices.
  • Proven experience with implementing IT support processes aligned to ITIL.
  • Experience in cyber security and privacy best practices and tooling such as Microsoft 365 Security Solution.
  • Experience defining and implementing a data strategy to allows for integration of disparate systems, collection of data in a data storage solution and building reports and analytics to enable business decision making.
  • Experience defining and implementing IT roadmaps and strategic projects to enable Business strategy and objectives.
  • Experience driving automation in IT support processes to improve service quality and efficiency.
  • Experience in security framework like NIST, and security management tools like Microsoft 365 Security Solution.
  • Experience implementing and driving adoption of MS Teams and Contact Center solutions.
  • Experience in vendor management across selection, negotiation, monitoring service quality, and driving improvement and changes.

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