Transportation Coordinator
2 weeks ago
JYL Transportation is seeking a Transportation Coordinator in the Mansfield-area to join its growing team
As part of the Beacon Mobility Family of Companies, the pride we instill in our people is a direct result of recognizing that people who care about what they do will excel. Our team approach makes sure that our employees are the best trained, most dedicated and caring people we can employ.
Responsibilities:
Supervise and advise 30-60 drivers and monitors. Responsible for developing and implementing efficient routes across several regions with regard to individual client needs. Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance. Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example. Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards. Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers. Build and maintain a positive relationship with those you supervise; understand and address the challenges they face. Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract. Maintain detailed and organized records to accurately perform monthly billing count.Qualifications:
Must have prior supervising experience. Preferably an understanding of routing and a good sense of the area. Must be self-motivated, show initiative, and have a strong work ethic. Excellent customer service skills, be detail-oriented, and like solving problems. Learn the programs, clients, and employees sufficiently to determine appropriate assignments. Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc. Must maintain a safe driving record and driver’s license and respond to coverage needs as required. Must be able to work comfortably in a small and busy office environment. Must be flexible and adaptable with ever-changing assignments. Opened in 2007, JYL Transportation started with just one vehicle and one driver. Over the years, word of the Company's excellent customer service spread, allowing it to grow to a fleet of over 30 vehicles.
JYL Transportation operates in Central and Western Massachusetts and includes a diverse fleet, many of which have wheelchair accessibility.
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