Qualitative Analyst

2 months ago


Toronto, Canada Rakuten Kobo Full time

The Role

Working closely with the Research Manager on their team, the Qualitative Analyst provides essential support to their team to help execute and deliver client projects. The Qualitative Analyst has approximately 1-3 years experience in a research role and is responsible for contributing to strategic insights/research findings to their Research Manager. They can be relied on for project updates, recommendations on additional analysis required, working with other Kobo team members to develop solutions to any project related problems and troubleshoot any issues that arise.

Your primary responsibilities will include, but are not limited to:

Supporting colleagues on all aspects of Kobo research projects' lifecycle, methodology design and proposal, through questionnaire writing and fieldwork, to analysis, reporting and stakeholder presentations Contacting participants (email/telephone), scheduling, and other logistics for qualitative projects Reading, analyzing, and displaying data in PowerPoint report templates Performing secondary research to support primary research-based insights Creating and deploying screener survey links for qualitative fielding Analyzing long/short answer questions from data collection of different qualitative projects Interest in moderating online and/or in person qualitative research Supporting/assisting the UX Design and Product teams in recruiting/scheduling participants for UX research

The Skillset:

1-3 years of relevant experience University Degree and/or Post-Graduate Certificate in a relevant field (Market Research, Business Insights, Marketing, or other) Solid English communication skills, both written and oral are required (French skills/ other languages are great as well) Excellent skills in Microsoft Office Suite are required Good understanding of qualitative research tools (Ex. Usertesting.com) Able to work within a fast-paced dynamic environment Ability to meet tight deadlines, while maintaining close attention to detail Ability to work independently and with a team Enjoys sharing ideas with others, naturally inquisitive and curious Knowledge of panel management practices to ensure health engagement metrics

The Perks:

Flexible hours and working environment 4 extended summer long weekends  Monthly commuting allowance for hybrid employees Training budget + Udemy account Free Kobo device + free weekly e-book or audiobook Weekly Kobo Tech University sessions Daily lunch credit when in-office and in-office snacks Dog friendly office 
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