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Senior Business Analyst

7 months ago

Toronto, Canada CB Canada Full time

Senior Business Analyst - UX

On behalf of our client in the Government Services Sector, PROCOM is looking for a Senior Business Analyst - UX.

Senior Business Analyst - UX – Job Description

  • Determine and make recommendations for the best qualitative and quantitative user-centered research methodologies to identify business needs and direct business areas through the optimal UX process

  • Lead research activities that explore problems and opportunities for improvements, identify scope and priorities, gather sufficient data, and guide the following steps

  • Lead discovery research sessions, interviews, and activities to inform UX design decisions

  • Create user research and usability testing plans that spans every stage of service design up to the launch of a live application, including next phases for improvements

  • Conduct and lead moderated and unmoderated usability testing sessions

  • Monitor UX project execution, including establishing and tracking UX project metrics and UX product scorecards

  • Create user journeys, personas, process flow diagrams, surveys, and other appropriate artifacts to facilitate discussion and engagements

  • Analyze quantitative data with qualitative data to help drive product and design decisions.

  • Demonstrate and present the results of user research for executives

  • Define performance metrics, analyze performance, find helpful data insights, and identify areas that need improvement

  • Work collaboratively with user experience designers, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process

  • Support, partner and influence multi-disciplinary teams, including other business areas, to execute UX projects

  • Be a self-starter. Take initiatives and drive projects from beginning to end

  • Mentor and assist business analysts and UX designers as needed

  • Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs

  • Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements

  • Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization

Senior Business Analyst - UX – Mandatory Skills

  • 4+ years of UX research experience

  • Solid experience conducting qualitative and quantitative research to identify needs, pain points and workflow analysis throughout an Agile development process

  • Experience with using data analytics to identify UX research findings

  • Experience in developing user personas, journey maps, service design blueprints, information architecture diagrams and other design artefacts as suits the needs of your project or product team

  • Experience in planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts

  • A dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs

  • Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up

  • Experience in Leading and conducting business analysis in order to assess client’s business problems/opportunities and document the business requirements

  • Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects

  • Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders

  • Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

Senior Business Analyst - UX - Nice to Have Skills

  • Knowledge and understanding of Information Management principles, concepts, policies and practices

  • Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions

  • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

  • Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs

  • Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements

  • Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization

Senior Business Analyst - UX - Assignment Start Date

ASAP – 5 months to start

Senior Business Analyst - UX - Assignment Location

Toronto, ON – Work Hybrid