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Enterprise Account Manager

6 months ago

Toronto, Canada Softchoice Full time

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 

The impact you will have:

Challenging customers to disrupt and innovate. It has never been a better, more rewarding time to be in technology sales.

As Softchoice’s newest Enterprise Account Manager , you help businesses seize the enormous opportunities of digital transformation. To do so, you challenge customers out of their comfort zone, while sustaining and strengthening our relationships along the way. Best of all, you do it all alongside one of North America’s most trusted technology services and solutions providers.


The Enterprise Account Manager is actively involved in the management, retention, and growth of current base of customers, working in a coordinated sales approach with your account teams, presales and operational resources. The ideal candidate must be self-directed, detail oriented, motivated and able to take direction in a fast-paced environment. To ensure you’re successful in this role, we’ll be looking for signs around your comfort with ambiguity, how you solve problems, your bias to action and your collaborative nature.

This role is hybrid. There is an expectation of being in the Toronto office once a week and 50% - 75% travel for on site customer visits. 

What you’ll do:

Assisting customers in overcoming business challenges they face by utilizing our resources, presales teams and vendor partners. Partner with the Account Executive to develop, manage and maintain Client Account/Relationship Be responsible for managing customer relations on a face-to-face basis. Take ownership of Software/Hardware Asset Management (Vendor Consolidation, SW/HW Maintenance/Renewal Management, and Overall Supply Chain Management) Drive new business and expand upon existing business with a focus on Asset Management, Vendor per Buying Account (VBA) growth, and Partner Services attach. Active participant and contributor to Account Executive Strategic Plan Take ownership of account governance activities and ensure SLA execution. Understand the Role and Responsibilities of the Enterprise Account Manager (EAM) Ability to Train and Coach New EAMs w/Relation to the Client Mentor/Coach New Inside Support Team Members

What you will bring to the table:

3+ years of proactive account management experience within the Enterprise segment and a proven track record of success. B2B technology sales experience required.  Solid business acumen with strong understanding of Salesforce how to manage a sales funnel. Proven yourself as a tenacious salesperson, pursuing net new clients, developing business and networking with passion.  Strong written and verbal communication skills.  High-level commitment to exceptional customer service and relationship building.  Understanding of solution selling and creating value for business clients.  Strong problem solving, organizational and interpersonal skills.  A driven, self-motivated attitude with the ability to work individually and in a team environment.  High School diploma or equivalent.


Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.


Why people love working here:

We offer hybrid and remote working opportunities.

Comprehensive benefits from day one of employment.

We offer meaningful work and opportunities for career growth.

Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

We offer an opportunity to build and grow a career in the technology industry.

Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.

Softchoice has been certified as a Great Place to Work in the United States for several years.

We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.


Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID:  6040

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