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Technical Service Representative Wood Coatings

4 months ago

Calgary, Canada AkzoNobel Full time

About AkzoNobel

Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

© Akzo Nobel N.V. All rights reserved.

Job Purpose

The purpose of this role is to provide technical support and training on the use and application of company wood coating products, services, equipment, and documentation in acquiring new business and in maintaining multiple existing customers.

Job Placement

In this commercial role, you will work remotely from a specified territory and are not required to report to a designated AkzoNobel site. The territory covered is Western Canada. The ideal candidate would live in British Columbia or Alberta close to a major airport.

Total Compensation

Annual base Salary of $75,.00 to $85,.00 15% Annual Bonus based on personal and corporate performance. $ monthly vehicle allowance plus paid mileage 3 weeks’ vacation + 5 personal/Sick days + company determined floater days. Pension Plan after 6 months of employment. Benefits including Drug, Medical, Life Insurance, Paramedical (including massage) and more. Virtual Healthcare Fitness Reimbursement Employee Assistance Program.

Key Activities

Provide complete technical support to customers by proactively problem solving, analyzing product-related issues, including on-site analysis and actuations. Manage complex customer complaints and perform laboratory analysis of the issues when needed. Communicate with Lab and/or Quality Control department to establish corrective actions. Actively participate in key phases of the sales process to prospects by gathering customer needs and requirements, attending testing processes for the implementation of new products and technologies in cooperation with Sales & Marketing organization to help build the customer strategy plans.  Develops long-term relations with customers including their technical staff, to keep and to extend the business. In our CRM tool, provide timely updates and reporting regarding visits, progress reports, action reports, customer complaint cases, regulatory requests.

Requirements

Experience: 3-5 years of work experience in the paints and coatings industry in any B2B industry environment. Education: Bachelor’s degree in chemical engineering, chemistry, or related field preferred - all may apply. Computer skills: Good computer literacy including using e-mail, the internet and Microsoft Outlook programs such as Word and Excel. Communication Skills: Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve. Travel: Must be willing to travel to various customer locations within Canada and spend an average of 2 overnight per week. The successful candidate will also be able to periodically travel to the USA.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: #LI-KT1