Disability Case Manager

2 weeks ago

Waterloo, Canada Sun Life Full time

Job Description

:

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

You will be responsible for managing disability claims to resolution. This includes:

Determining eligibility to short and long-term disability, salary continuance benefits and assess claims

Implementing the right interventions to support timely recovery and return to work

Building strong relationships with our Clients: employers and their employees

Leading Clients during the absence and return to work period

Driving telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning

Identifying and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations 

What do you need to succeed?

All post-secondary degrees are welcome

Analytical and detail oriented, especially with complex claims and contracts

Proactive and innovative

Great communicator with authentic care and empathy touch (bilingual in English and French - Quebec only)

Resilient and able to handle and overcome difficult and stressful situations

Tech savvy – comfortable using multiples platforms and systems

Thrives in a dynamic, fast paced environment, managing time effectively and efficiently

Collaborative team player

Reasons why you should us under the sun:

Opportunities to learn new skills, grow and move into different roles

Comprehensive training program with virtual classroom and ongoing learning to be set up for success

Trusting, diverse and inclusive working environments

Supportive leadership who’s focused on your success and well-being

We are a hybrid organization – neither fully virtual, nor fully in-office. What hybrid looks like will vary from team to team and role to role. It’s not “one -size-fits-all”. But our principles are universal – flexibility coupled with making the most of in-office time to best support our business, our Clients and your development.

Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference

Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities

We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:

Comprehensive benefits

Retirement & stock investment

Pay for performance reward

Wellness programs, benefits and health incentives

Paid vacation based on experience and additional days to support family care and personal emergencies

Time off for enrichment experiences through a Sabbatical program

Investment in not-for-profit organizations that are important to you

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