Case Support Co-ordinator

1 month ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 18 Months**

The Case Support Co-ordinator is accountable to the Manager, Case Support for the investigation and administration of complex and critical student cases in residence. They ensure that the safety of the residence community is maintained through the effective and efficient coordination of both on and off campus resources necessary to provide crisis support and to diffuse critical emergencies. They ensure that judicial decision making of the highest ethical quality is performed in situations requiring due process. They are knowledgeable about student development theory and advocate for the importance of a holistic student experience where both inside and outside the classroom experiences work together to shape student learning in postsecondary education. The Case Support Co-ordinator functions as a member of the Residence Life Management Team, providing advice to the Residence Life Management Team as needed and participating in the after-hours Manager On-Call rotation.

The Case Support Co-ordinator(s) are part of an interdependent and collaborative team committed to integrating the student voice and connecting research and evaluation to our practice in order to continuously build on our understanding of our students' wants and needs and on our knowledge of how living environments contribute to student success. Our curricular approach facilitates the design and delivery of experiences and services so that students achieve priority developmental and educational outcomes.

**Responsibilities**:
Case Management
- With direction from the Manager provide administrative support to the Residence Life Management Team for critical and complex cases in residence by coordinating the holistic review and exchange of sensitive information; this includes meeting with the respondent, the complainant, witnesses, and any member of the University community with particular knowledge of the alleged incident
- Maintain confidential case records using online reporting systems
- Be the primary contact for university personnel regarding the complex and critical cases they are coordinating. Alert the Manager, Residence Life and the Assistant Director, Student Development and Residence Experience of emergent issues and mobilize Residence Life on-call support as needed

Development and Application of Policies and Procedures
- Educate staff and student-staff about residence policies and internal judicial processes. Be knowledgeable about residence policies and internal judicial processes. Be knowledgeable about campus policies (i.e. Policy 33, 34, 42 and 71) and federal/provincial legislation (i.e. Canadian Human Rights Act) and be able to identify when a residence student’s behavior intersects these policies and may require a coordinated campus response

Liaise with Internal and External Stakeholders
- Liaise with campus colleagues including, but not limited to, Campus Wellness, Special Constable Services, the Faculties, and the Office of Human Rights, Equity and Inclusion to determine student needs and to coordinate interdepartmental efforts of student support
- Support departmental priorities and objectives; participate in and manage projects as needed. Regularly review Residence Life’s crisis management response strategy, behaviour management techniques, staff training model, judiciary processes, and transformational learning framework. Submit recommendations for strategy and protocol enhancement to the Manager, Residence Life and Assistant Director, Student Development and Residence Experience for action based on findings
- Lead professional staff and student-staff training that pertains to crisis management and policy enforcement. Maintain an awareness of campus trends in student conduct issues, violations, case statistics as well as developments in behavioural management techniques across the student affairs field. Adapt training to suit these shifting priorities
- Participate in campus and community activities related to student wellness and community standards

Advising and Coaching
- Provide advice to the Residence Life Management Team on issues of discipline, policy enforcement and crisis management. Be available during business hours to consult with teammates on ongoing investigations. Advise on available courses of action and level of risk when case management requires staff follow-up, university intervention or the adjudication of consequences
- Serve as an advisor to the Manager, Residence Life, the Assistant Director, Student Development and Residence Experience, and others (including the Director of Housing, Senior Administration and involved partners of the university community) on discipline appeal cases or threat of litigation, playing a key role in summarizing relevant documentation
- Participate in the after-hours Manager On-Call rotation. Respond to emergencies as needed while on call, providing advice, support and coaching to the Residence Life Co-ordinators as required

Qualifica

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