Facilities Coordinator

2 months ago

Mississauga, Canada Carter's Retail Inc. Full time

Serving the needs of all families with young children,  Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT: 

The facilities coordinator supports 950+ retail stores across North America. You will help to coordinate daily facility maintenance functions and repairs with a focus on customer service in a fast-paced environment. You will work in partnership with store employees, field leadership, and corporate cross-functional business partners. Directly manage the vendor network (General Repairs, HVAC, Lighting/Electrical, Plumbing, Janitorial, Vertical Transportation, etc.).

This role typically reports into the Manager, Retail Facilities and is based in our Mississauga, Canada office in our hybrid work environment.

70%: Facilities Management 

Effectively manage a high volume of incoming service requests, prioritizing tasks to ensure timely completion. Address inquires, offering appropriate solutions and analyzing complex issues to provide resolution.  Collaborate with business partners to resolve problems and maintain effective communication with stores, service providers and landlord. Accurately input and manage data in the CMMS platform to track and follow-up on stores and service provider requests, creating service requests with clear scope of work and assign them to correct provider.  Maintain relationships with vendors and support with invoicing, proposal reviews, pricing negotiations etc.  Provide excellent customer service through inbound/outbound phone calls and email correspondence, handling inquiries and ensuring customer satisfaction. Run and maintain regular reports on work orders, service providers and stores performance.  Receive and review incoming mail, including documents and packages (fines, permits, alarm notifications, etc.). Take appropriate actions based on established protocols such as forwarding to relevant departments, responding to inquires or escalating urgent matters to management.

15%: Financial Management 

Manage invoicing process through SAP (Validation, Indexing, Coding) and Corrigo (Verification, Warranty, Proposals) for U.S. and Canada Ensure compliance with payment disputes/inquires for U.S. and Canada 

15%: Project Management 

Oversee communication of store enhancement schedules and scope of work to stores. (Remodels, New Store Openings, Relocations)  Act as the primary point of contact for external vendors and contractors involved in store enhancements, overseeing their performance, negotiating pricing, and ensuring adherence to project timelines and specifications.  Efficiently allocate resources, including labor and material for each project to minimize cost while maintaining high quality standards.  Includes ad-hoc support through planning, execution, and close out.

WE’D LOVE TO HEAR FROM YOU IF:

Must have: 

Attention to detail. Ability to prioritize effectively while balancing feedback from multiple stakeholders.  Strong aptitude for technology and process workflows, highly proficient in MS Office with advance level skills in Excel required; expert level skills in excel preferred.  High level of technical skills with demonstrated ability to manage, manipulate, analyze large data sets, research data issues, draw conclusions, provide resolution, and develop actionable recommendations. Excellent written, verbal and presentation skills.  Ability to synthesize and communicate results clearly and effectively.  Passion for both understanding and leveraging data to improve business processes and support decision making.  Adept in diagnosing, isolating, and resolving complex issues. 

Preferred skills and experience: 

Undergraduate degree preferred, or equivalent experience.  1+ years of facility management, construction management, store operations or a related field preferred. Knowledge of various facilities and building systems, HVAC, electrical, mechanical, plumbing, etc. 1+ years’ experience managing CMMS/work order applications (Corrigo experience preferred), performance management, data and analytics preferred.

OUR TEAM MEMBERS: 

Lead Courageously: Have a strong sense of personal values that align with our Company values  Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment.  Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients.  Drive Growth: Set aggressive goals and implement plans precisely.  Cultivates Innovation: Respectfully challenge the “we’ve always done it this way” mentality and explore new ways to achieve desired outcomes 

MAKE A CAREER AT CARTER’S:  

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

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