Collision Centre Advisor

4 weeks ago

Toronto, Canada AWIN Group of Dealerships Full time

How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards. 

Our Mercedes-Benz Oakville Collision Centre is looking for a Collision Centre Advisor to join our amazing team 

Job Purpose

The position of a Collision Centre Advisor inspects vehicles and determines the cost of upgrading, refurbishing and repairing the vehicle. This position is of immense expertise, skill and requires a candidate to work in a dynamic environment.

Core Accountabilities

Interacting with customers and understanding their requirements.Providing suggestions and recommendations to customers regarding their vehicle.Estimating the cost and the time for the repair / up gradation of the vehicle.Coordinating work processes with the Technicians and other departments within the organization.Ensure all repair work is completed efficiently, accurately and of high qualityKeeping up with market trends and prices and competitor strategies.Following automobile industry safety norms and standards.Answering telephone calls and customers inquiries.Meeting all assigned targets and objectives.Attending training for new products as required.

Required Competencies

The following qualities and attributes successfully characterize a professional Collision Centre Advisor

Shows honesty toward customers while showing empathy for their problems and concerns.Is trustworthy and easily liked by othersIs well organized and thorough.Clearly understands issues and demonstrates a willingness and desire to follow through on what needs to get done.Is responsible and dependableTakes ownership over problems and shows creativity in dealing with difficult problems.Is hard working and enthusiastic.

Requirements

High school diploma or equivalent.Valid Ontario G Driver’s Licence.Clear Driver’s Abstract.Experience working in a Collision Centre and providing estimates.Ability to effectively manage time, meet deadlines and complete all assigned tasks. • Proven organizational skills.Able to work well under pressureStrong attention to detailAble to deal with people sensitivelyExcellent customer service skills: both written and verbal.Ability to work in a team and independently.Sound understanding of all automotive functionalities.Experience using Mitchell on Demand, Audatex and MS Office.

Personal Attributes 

Passion, motivation, focus and leadership skillsResults focused approachTeam playerStrong communication skills both written and verbalAbility to influence, negotiate and mediate effectivelyStrong attention to detailAbility to maintain confidentiality and professionalismExcellent interpersonal and team building skillsStrong time management and organizational skillsHonest, courteous and able to demonstrate strong work ethicsDriven and ability to work with minimum supervision 

Benefits

We offer competitive salaries and generous benefits Excellent Group Benefits packageGroup RRSP Contribution programWork/life balanceTraining and support programsBoot and tool allowanceTuition reimbursement programCorporate supportMentorship and developmentUnlimited careers opportunities within our automotive group

APPLY FOR A REWARDING CAREER TODAY

We thank all applicants for their response; however, only those considered for an interview will be contacted. 

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email)

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