Hotel Manager

3 weeks ago


Victoria, Canada Strathcona Hotel Full time

Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush era of the region. Beautifully renovated it offers some of the most unique activities in Victoria, all right Downtown. Call us to make your reservation today


We are seeking a dynamic front desk manager to join our busy team. Our managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven. As a Front Desk Manager, you will have a multitude of projects as well as small group of staff. You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high paced environment, while multi-tasking, and problem solving.

Responsibilities: 

  • Scheduling, training and coaching employees including annual performance reviews
  • Control rates and hotel availability to ensure maximum revenue while staying competitive.
  • Demonstrate a commitment to provide warm, friendly service
  • Maintain a high level of professionalism in all aspects of job performance
  • Assist in the necessary day to day operations of the Front Office, Housekeeping and Maintenance teams
  • Resolve customer complaints, and issues in a quick and efficient manner
  • Respond to online and internal guest reviews
  • Build strong relationships with internal customers, and liaise with departments such as accounting, front of house and security
  • Organize group rates for individuals, wholesalers, and corporate tour groups throughout the year
  • Ensure all policies and procedures are followed including lost and found


Perks include: 50% off food, $200 a month house charge account for staff meals, free parking based on availability, health and dental benefits after 3 months, discount at our liquor store, free concerts, and much more

Minimum 5 years hotel front desk experience, * Previous supervisory experience of 3 years * Passion for guest service * Must be a team leader * Excellent interpersonal and time management skills * Exceptional communication skills, both written and oral * Must be a team oriented & motivated individual * Highly organized, results-oriented with the ability to be flexible and work well under pressure * Knowledge of Word, Excel and Property Management Systems (RoomKey PMS an asset) * Cash handling and processing experience * Knowledge of Victoria and surrounding area and attractions * Must be able to work a flexible schedule (40 hours a week), including evenings, weekends, and stat holidays.
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