Customer Service Representative

4 weeks ago


Halifax, Canada Captura Hall Full time
Job Description

Job Description:
We are looking for a friendly and professional Customer Service Representative to be the main point of contact for our clients and customers. You will handle inquiries, resolve issues, and ensure a positive experience in every interaction. This role is perfect for someone with excellent communication skills and a passion for helping others.

Responsibilities:

  • Serve as the primary contact for client inquiries via phone, email, and chat.
  • Resolve customer concerns and provide timely, effective solutions.
  • Keep accurate records of client interactions and transactions.
  • Collaborate with internal teams to meet customer needs and expectations.
  • Assist with account setup, service questions, and troubleshooting.
  • Follow up with clients to ensure their satisfaction with our services.
  • Identify opportunities to improve the customer service experience.

 


Qualifications

Skills Required:

  • Strong interpersonal and communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to remain calm and professional under pressure.
  • Proficiency with customer relationship management (CRM) software.
  • Strong organizational and multitasking skills.
  • Prior experience in customer service is a plus.

 



Additional Information

Benefits:

  • Competitive salary ranging from $48,000 to $72,000.
  • Comprehensive health, dental, and vision insurance.
  • Paid vacation and personal days.
  • Career growth and development opportunities.
  • Supportive and team-oriented work environment.

If you are passionate about delivering exceptional service and want to be part of a creative and customer-focused team, apply today to join Captura Hall as a Customer Service Representative

 



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