Assistant Coach, SmartLife and Accessible Technology Programs

4 weeks ago

Kelowna, Canada CNIB Foundation Full time
Assistant Coach, SmartLife and Accessible Technology Programs

Full-Time, Contract

Kelowna, BC

Reports to: Manager, SmartLife Operations

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Assistant Coach who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB
  • Greet and provide assistance to drop-in and scheduled participants at the CNIB Kelowna Hub and SmartLife Centre. 
  • Handle SmartLife Center daily consumer transactions which include: consumer inquiries, scheduling and deliver consumer consultations for SmartLife Solutions, consumer payment transactions through CNIB’s Point-of-Sale System, triaging and aiding in troubleshooting defective products with consumers, staying on top of inventory, re-ordering, stock, and fulfillment of consumer orders based on 3rd party product recommendation and authorization forms
  • Help participants to learn more about CNIB and its offerings that will promote their independence and increase the quality of life.
  • Assist with and facilitate virtual and in-person, interactive workshops to instruct low vision/blind participants in the basic use of their iOS, Android and Windows devices utilizing both built-in and add-on accessibility features.
  • Work with volunteers who help the operations of SmartLife Centre and delivery of Accessible Technology Programs to provide technology-related support to participants.
  • Have a critical assessment of the current portfolio of products, technologies, and services offered through the CNIB Client Experience Centre
  • Through SmartLife Centres, in-person and virtual programming, build and maintain consumer relationships by leveraging the portfolio of CNIB accessibility products, services, and programs.
  • Grow the knowledge base of existing and new consumers through coordination of regularly planned and facilitated learning workshops; virtual and in-person demonstrations of products; 1:1 consultations; participant 1:1 coaching; and new tech deployment training
  • Collaborate with the National SmartLife team to develop and execute marketing strategies that engage and inform consumers and promote new and emerging technology solutions, technology programs and technology initiatives through CNIB SmartLife Centres
  • Seek opportunities to improve service delivery metrics and consultation participant outcomes, and inputting metrics within our Consumer Relations Management database.
  • Provision of knowledge, access, and resources for, and working in collaboration and consultation with, other CNIB, Vision Loss Rehabilitation Canada and Deafblind Community Services departments

Requirements

Who you are:

Education and Certifications

  • Post-secondary degree or diploma in a related field and relevant experience.

Experience and Qualifications

  • Minimum 1 year of retail sales, and excellent customer service provision.
  • Minimum 1 year of experience assisting with program development and implementation.
  • Volunteer engagement experience.
  • Knowledge of Salesforce and Shopify Point-of-Sale considered an asset.
  • Personal or professional experience relating to blindness and sight loss is considered an asset.
  • Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.
  • A proven record of strong demonstrated leadership skills and delivery of customer-focused initiatives in a complex organizational structure.
  • Excellent verbal and written communication and superior interpersonal skills.
  • Strong understanding of and demonstrated track record of product sales and exceptional customer service provision.
  • Extensive knowledge in accessibility and adaptive technologies.
  • Good relationship/team builder and networking skills with a variety of internal and external stakeholders.
  • Strong proficiency in all Microsoft Office applications.
  • Excellent analytical, problem definition and problem-solving skills.
  • Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis.
  • Demonstrates mature and sensitive nature when dealing with the needs of persons who are blind, partially sighted or low vision.
  • Adept at thinking strategically to aid in realizing solutions for challenges specific to each individual consumer.

Benefits

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application. 

Closing date: June 21, 2024

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.

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