Assistant Store Manager

6 months ago


Quebec City, Canada EightSix Network Full time

Job Description

Assistant Store Managers (ASMs) are responsible for providing Customers with a convenient and enjoyable shopping experience. They work to create an inviting shopping environment for Customers by meeting their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that these strategies and objectives are executed successfully. ASMs must analyze trends, solve problems and develop themselves and their Associates in order to maximize contribution to store success. They must also be capable of working with Associates, the Store Manager and other ASMs to accomplish goals. Position Responsibilities: Providing the Home Depot shopping experience for Customers (e.g., ensuring that Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked) Using the racetrack and coaching other Associates and Department Supervisors to use the race track to proactively seek and satisfy Customers Ensuring sufficient scheduling to meet customer demand in all areas of responsibility Training Associates to provide quality customer service Ensuring that store events are appropriately scheduled and communicated Ensuring all Special Order/Install Customers are satisfied with their products or services Recruiting and placing Sales Associates with the appropriate skills for special order/installs (e.g., technical background, closing and follow-up skills) Ensuring specialty areas (e.g., Flooring, Kitchen, Appliance, Millwork & Decor) are adequately staffed to meet both scheduled appointments and immediate customer demand Setting departmental sales goals and monitoring them regularly Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay and associates' performance based pay increases Driving productivity on the sales floor (e.g., balancing the number of associates to the customer demand throughout the store) Communicating store and home depot objectives to associates Coaching, training and developing associates by providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback Communicating clear career paths for associates Taking appropriate actions to minimize turnover in all customer service areas Prepare, lead and utilize the Chalk Talk process to communicate store sales, event and promotional activity (Monthly Playbook) to all store associates with a particular focus on Customer Service Associates Assess associates training needs as it relates to all aspects of sales and customer service (e.g., product, process knowledge and customer service skills) and implement plans for improvement Knowledge of all Home Depot programs and services including ability to communicate these programs and services to customers and associates (e.g., Credit, SF&I, ESPs, Pro Sales and Tool Rental) Knowledge of and ability to train sales and inventory reports as they relate to Key Performance Indicators for assigned departments and store Maintaining department profitability through report analysis (e.g., VOC & Store Walk reports), identifying trends, defining problems and developing appropriate responses for assigned departments and store Developing and communicating store standards for Customer Service to Associates Developing strategy with Store Manager and other ASMs in order to drive store sales and profitability Leading Associates, and working with peers and Store Manager to anticipate and solve problems and plan for upcoming events, seasonal changes etc. Making certain that all daily inspections are completed Following up on all safety audit, accident reporting and investigation issues Taking an active role in the execution of safety awareness programs Verifying deposits, markdowns, deliveries, time slips, refunds, etc. Following standard operating procedures to open and close the store when scheduled Responding to emergency situations appropriately Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Supervisor". Other related duties as assigned by the Store Manager Experience/Knowledge Required: Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 - Valued Associate, Well Positioned) Minimum 2 years of management experience Excellent customer service skills Good communication skills Computer experience is a must Strong analytical and problem solving skills Strong problem solving skills Team player Strong work ethic, sense of responsibility and attention to detail and confidentiality

Requirements:

Work Permit

  • Quebec City, Canada MANGO Full time

    **MARQUE**:Mango** **POSTE **:Assistant(e) Responsable de Magasin - Royal Mount** **Qui sommes-nous ? Fox Group (plus de 9000 employés dans le monde) - un détaillant en rapide croissance et partenaire de choix pour exploiter plusieurs bannières de vente au détail bien connues en Israël, en Europe et au Canada - est ravi d'annoncer que nous travaillons...


  • Quebec City, Canada EightSix Network Full time

    Job Description Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career? As one of world’s leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career.The Role: As the Assistant Store Manager, you will...


  • Quebec City, Canada Patagonia Quebec Full time

    **RÔLE : DIRECTEUR ADJOINT DE MAGASIN** Relève de: Directeur du magasin, Directeur Régional **RÉSUMÉ DU POSTE** Le directeur adjoint de magasin inspire l'équipe pour construire un magasin qui soit un atout pour la communauté. Vous représentez la voix de l'entreprise sur les questions environnementales et communautaires en utilisant le magasin...


  • Quebec City, Canada JD Sports Canada Full time

    **Department**: Retail Stores **Location**: Galeries de la Capitale, Quebec City **Workplace Type**: On-site **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and...

  • Store Manager

    6 months ago


    Quebec City, Canada Rogers Communications Full time

    Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless...

  • Store Manager

    6 months ago


    Quebec City, Canada American Eagle Outfitters Full time

    **AMERICAN EAGLE - GALERIE DE LE CAPTIALE** **STORE MANAGER** **YOUR ROLE** As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and training, you are...

  • Manager, Store People

    6 months ago


    Quebec City, Canada Walmart Canada Full time

    **Position Summary... **:The Store People Manager's role is designed to enhance associate capability and inspire engagement within the store(s) to support Walmart's Corporate Objective's. **What you'll do...**: 1. Champion Associate Engagement and retention programs within the store, by ensuring Grass Roots meetings are executed, and partnering with Store...


  • Quebec, Canada Little Burgundy Full time

    p>Little Burgundy is a hip-branded footwear retailer with its own unique style for discerning tastes. We are all about artistic expression, creativity and embracing diversity. We aim to deliver great service and create memorable experiences for our beloved customers. Apply today and find the perfect fit - in our stores, customer service center or Montreal...

  • Assistant Manager

    6 months ago


    Quebec City, Canada EightSix Network Full time

    Job Description Assistant ManagerJob descriptionThe Assistant Manager works in collaboration with the Store Manager. He/She leads and guides the team so that the store achieves the objectives and sales standards required. He/She must provide the necessary leadership by establishing priorities and distributing the tasks to be accomplished among the...


  • Quebec City, Canada EightSix Network Full time

    Job Description Overview The Store Manager leads the overall store business objectives, including the achievement of sales and profitability goals. The store manager will have oversight of all store operations, as well as, recruiting, hiring and development of all team members. This dynamic individual will demonstrate excellent relationship...

  • Store General Manager

    2 weeks ago


    Quebec City, Canada Golf Town Operating Limited Partnership Full time

    **Our grass is greener...** It’s no secret that our people love golf. What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends. We work together in a highly professional environment, spreading passion for the game through our Green...


  • Quebec City, Canada EightSix Network Full time

    Job Description Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career? As one of world’s leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career.The Role:As the Store Operations Manager you will...


  • Quebec City, Canada EightSix Network Full time

    Job Description ASSISTANT(E) GÉRANT(E) DE MAGASIN QUI VOUS ÊTES : Nos dirigeants chez Michael Kors sont des personnes élégantes et avant-gardistes qui ont la volonté d'obtenir des résultats et une passion pour l'engagement client. Un(e) Assistant(e) gérant(e) de magasin performant travaillera aux côtés d'une équipe axée sur...

  • Assistant Manager

    3 weeks ago


    Quebec City, Canada Harnois Énergies Full time

    **Are you looking for a stimulating and motivating work environment? Are you passionate about customer service and management? Are you looking for new opportunities? Become an assistant manager at Harnois Énergies and join a dynamic team!**: **Schedule**:Full time - Day - Evening - Weekend **We've got lots of benefits for you as an Assistant Manager**: -...

  • Assistant Manager

    2 months ago


    Quebec City, Canada Harnois Énergies Full time

    **Are you looking for a stimulating and motivating work environment? Are you passionate about customer service and management? Are you looking for new opportunities? Become an assistant manager at Harnois Énergies and join a dynamic team!**: **Schedule**:Full-time - Day - Evening - Weekend **We've got lots of benefits for you as an Assistant Manager**: -...

  • Store Manager

    6 months ago


    Quebec City, Canada EightSix Network Full time

    Job Description Store Manager Job description The manager, with a good sense of organization, is in charge of leading the team to achieve the store's sales objectives, while being involved in recruitment, training and development. Passionate about fashion, he/she will be able to express a good knowledge of the product and trends. A good motivator and...


  • Quebec, Canada Little Burgundy Full time

    p>Little Burgundy is a hip-branded footwear retailer with its own unique style for discerning tastes. We are all about artistic expression, creativity and embracing diversity. We aim to deliver great service and create memorable experiences for our beloved customers. Apply today and find the perfect fit - in our stores, customer service center or Montreal...

  • Store Manager

    6 months ago


    Quebec City, Canada Gorilla Army Surplus Full time

    **Job Description**We are looking for a bilingual Store Manager to join our team, you will be responsible for overseeing all aspects of daily operations at our Montreal store. You will play a pivotal role in ensuring the store's success by maintaining a positive work environment. **Key Responsibilities** - Leadership and Team Management - Develop and...

  • Assistant Manager

    6 months ago


    Quebec City, Canada Harnois Energies Inc. Full time

    Looking for an exciting place to work? Do you like challenges? **Harnois Énergies. Right on.** Our network of Proxi / Proxi Extra convenience stores was established to make people’s lives easier. We offer you a caring and authentic workplace, a secure employment relationship and a progressive career path. **We offer many benefits**: - Plenty of...


  • Quebec City, Canada Walmart Canada Full time

    **Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: 1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management...