Product Expert

3 months ago

Halifax, Canada Haleon Full time

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About the role

At Haleon, the Product Expert within the Enterprise Applications Technical team is responsible for partnering with Legal and Compliance business teams as well as cross-functional Tech teams to drive ongoing enhancements for Tech products within their domain, aligning with business needs. As the Product Expert, you will analyze both business and technical aspects of product changes, ensure alignment with the product roadmap, oversee project implementations, and meticulously establish robust architectural foundations for the products. To be successful in this role you will need to balance business needs, technical feasibility, and user satisfaction to drive product success.

Key responsibilities

Collaborating with third-party providers, developers, and internal partners to perform technical configuration and customization of solutions to meet our customers’ needs and deliver an excellent user experience.

Participating in technical governance and oversight of product development.

Supporting the Product team in evaluating technology solutions and collaborating with vendors to influence future enhancements.

Managing and assessing incoming demands as part of the product backlog.

Ensuring that all products supporting the business comply with internal security and risk management policies.

Adhering to external regulatory and statutory requirements (e.g., GxP, SARBOX), as well as safeguarding sensitive data according to Haleon’s policies and processes.

Establishing Tech continuity plans for critical business products.

Managing change and release activities, including Software as a Service (SaaS) updates, in the production service and ensuring compliance.

Optimizing data flow between upstream and downstream systems through secure and accurate integrations.

Engineering and constructing drill-down dashboards and reporting capabilities for both operational and analytical reporting.

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

Bachelor’s degree in technical fields is preferred. However, an equivalent combination of education, experience, and training can also serve as a substitute.

10+ years’ experience successfully delivering business applications and solutions within a large global organization.

Demonstrated deep understanding of the software development lifecycle.

Experience with IT project management, system consulting, and business analysis.

Experience collaborating with third-party vendors and diverse teams across different countries and cultures.

Understanding of Product Management through Agile Software Development.

Proficient in SQL (Oracle/MSSQL) and at least one Microsoft development tool (e.g., Visual Studio).

Experience using O365 and Windows Office administration tools is a significant advantage.

Experience with technical writing, analytics, and problem-solving.

Relationship management, influencing, and communication skills.

Familiarity with IT service management for a complex, global service.

Excellent language skills English in speech and writing

Preferred Qualifications:

Experience with technical solutions supporting Legal eDiscovery, EDRM, litigation hold, data collection, export, and review, as well as global operations (e.g., Exterro or Relativity, Legal matter management, document management tools) & related systems configuration. 

Knowledge of Microsoft Azure and Data Platform including Power Apps and Power BI. 

Experience with Remote Desktop (RDP), Microsoft O365 system administrator tools/ Purview (formerly known as Security and Compliance Center) 

PowerShell scripting 

Experience with an eDiscovery tool such as Axcelerate, Clearwell, Relativity, Exterro, etc. 

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

#Li-Hybrid

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.

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