Facilities Dispatcher

2 months ago

Regina, Canada Brandt Full time

The Brandt Group of Companies continues to grow significantly in all lines of business and the Property Management team is looking for an individual to support our growing portfolio. If you are a professional, dynamic self-starter, with strong experience in dispatch, as well as Property Management, this role is a great opportunity for you to join the Brandt Property Management team.

 

This role is responsible for dispatching building operations staff as well as third party vendors to conduct quality repairs, maintenance and provide new equipment installations. This role is also responsible for customer follow-up by responding to service requests in a timely and efficient manner. It is also the responsibility of this role to ensure work is completed within the designated timeframes, and that accurate billing is established prior to payment.

 

Duties & Responsibilities

  • Coordinate, order, schedule, and receive work of building maintenance vendors and personnel. Assist with processing accounts payable and receivable and contacting vendors as needed
  • Complete accurate and timely data entry. Ensure quality controls are always maintained at Brandt’s standards.
  • Develop a strong focus on problem-solving and project management skills, maintain confidentiality and utilize active listening skills to assess urgency of situations as they arise and respond professionally and accordingly.
  • Identify deficiencies related to Brandt standards and, work to resolve them in collaboration with corporate branding, colleagues, tenants, and management.
  • Manage general requests for information; understand property history and develop expertise of databases and physical records. A successful candidate should be capable if summarizing
  • Oversee and manage workflow, database software to dispatch and report on facility maintenance services to properties across Canada.
  • Ensure all decision making follows standard operating procedures and business processes.
  • Understand and advocate for a safe working environment.
  • Other duties as assigned.

 

Qualifications

 

  • Excellent interpersonal communications and interpretive skills. Relationship building is key to success in this role.
  • Proven organizational and multi-tasking skills; ability to cope with changing client needs and deliver successful results within time frame, in a professional manner.
  • Demonstrated ability to compose service notifications and other correspondence using strong business writing and verbal communication skills.
  • Ability to set clear objectives and deliverables.
  • Working both independently and as part of a team.
  • Capacity to achieve high output while working toward deadlines and under pressure.
  • Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
  • Certification or experience in HVAC, plumbing, or electrical trades is considered an asset.

Requirements

  • Minimum of high school diploma is required; preference is given to those who have successfully completed a post-secondary administrative or office education program.
  • 3-5 years’ experience in a field related to real estate, property management/maintenance, or dispatching.
  • Preference given to those who are bilingual in English and French.


Required Skills

Required Experience

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