Regional Director

The Regional Director, Scotiatrust is responsible for the development and achievement of the region’s overall growth strategy, profit plan, and sales goals through the profitable delivery of superior client service and high-quality solutions to Scotiatrust’s high net worth clients, in accordance with client expectations and in compliance with policies and procedures. The incumbent is responsible for leading and coaching a team to ensure they have the skills and knowledge to provide the full range of Scotiatrust services and solutions. The incumbent also maintains a close, collaborative working relationship with other Scotia Wealth Management, Wealth Management Client Solutions and Scotiabank business heads in the region with a focus on deepening and broadening Scotiabank client relationships.

Is this role right for you? In this role you will:

Develops and executes strategic business plans by: Negotiating and executing the region’s overall growth strategy, profit plan, and sales goals; Providing direction and support to direct reports for resolution of complex client issues in a timely manner; Developing a visible community profile for Scotia Wealth Management and Scotiatrust; Developing and maintaining an external COI network for external business referrals; Serving as the primary leadership contact for the region, establishing close working relationships with other Scotia Wealth Management and Scotiabank partners to create business line awareness and generate internal referrals; and Broadening and deepening client relationships by bringing together the expertise and resources of Scotia Wealth Management to deliver the full range of Scotia Wealth Management solutions to clients. Leads the sales/service management strategy by: Leading, coaching and motivating the team to exceed profit plan and sales objectives and recognizing/rewarding sales/service excellence; Actively managing performance of direct reports against sales goals/business plans; Providing effective and timely training and performance management; Collaborating with Market Leads to designate primary relationship managers assignments; Developing a broad knowledge base to ensure all client facing team members have skills necessary to promote the full suite of Wealth products and services; Championing and facilitating the sharing of best practices to enhance client and relationship manager experiences strategy & business development campaigns); and Managing the overall quality and timeliness of client service in compliance with corporate policies and procedures, the operation document(s), legislation, and court precedent. Leads the risk management strategy for the region by: Identifying and managing problem accounts early to minimize potential losses; Ensuring effective management controls are in place; Providing leadership and technical expertise to the Regional Discretionary Powers Committee; Maintaining a high degree of working knowledge of regulatory and legislative requirements in all jurisdictions within assigned region; Providing direction and support for unit audits and ensuring timely responses to any audit findings and sustainment of corrective activities; Ensuring the region complies with all regulatory and compliance requirements, including Privacy, Anti-Money Laundering/Anti-Terrorist Financing, FATCA, QI, Know Your Client, CASL, etc. Ensuring strict adherence to Bank security procedures, including assigned authorities and limits; Reporting unusual or suspicious transactions in accordance with policies and escalating to Scotiatrust Executive Offices as required; and Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to the Managing Director & Head, Scotiatrust as applicable. Oversees compliance management for the region by: Maintaining oversight of local supervisory functions and compliance requirements; Partnering with Compliance to create and maintain regulatory policies and procedures including assigned authorities and limits; and Overseeing the implementation and execution of regulatory changes. Ensures operational effectiveness for the region by: Managing the regional profit plan revenue planning, expenditures, etc.) and ongoing P&L performance; Supporting client experience issues and the formal complaints process; Executing the Scotiatrust recruitment strategy for staff within the region by attracting and retaining top talent, including maintaining a network of competitor contacts and potential recruits to fill a recruitment pipeline, managing the interview and hiring process, and coordinating the onboarding of new employees with the local market; Maintaining a succession plan including input into the Bank’s Leadership Resource Planning; Completing annual complement plan, monitoring staffing levels, and making adjustments to plan as appropriate; Utilizing enablers dashboard reporting, CRM, etc.) and supporting the adoption of new tools, technologies, and processes to effectively manage the region; and Ensuring daily and periodic management controls are in place and effective and that workflows and organization plans are efficient and effective. Provides leadership to motivate and develop individual and team performance by: Fostering and developing a strong, positive team environment, driving employee empowerment, innovation, and a high degree of engagement; Driving the internal communications process by ensuring all employees are aware of key projects, corporate goals and ongoing critical changes affecting clients; Exhibiting an ability to listen, negotiate and communicate goals; Ensuring the performance management process is in place and employee development is a priority for all employees on the team; Sharing knowledge, experience, and responsibility with employees in a drive for the highest standards of professionalism, sales, and service excellence; Regularly scheduling one-on-one coaching with direct reports; Identifying and supporting training and developmental needs of team members and participation in the development of training programs; and Managing staffing requirements and departmental workloads. Contribute to the effective functioning of Scotiatrust by: Building effective working relationships across the team and with various business lines and corporate functions; Facilitating a culture of open and honest communication by actively participating and contributing to touch bases, team meetings, encouraging the generation of new ideas and approaches, and actively sharing knowledge and experience to enhance the development of all team members; and Developing and executing a meaningful employee development plan.

Do you have the skills that will enable you to success in this role? We'd love to work with you if you have:

Professional or Industry accreditation in addition to a University degree; Minimum of 15 years of directly related experience; Proven success in senior management positions within Wealth Management, Fiduciary and/or Trust Industry is essential; Participation in CSI and STEP; TEP designation would be an asset. Bilingual in French and English is an asset Strong change management skills and ability to adopt technology and reporting platform changes to support operational improvements, sales management process improvements and general management improvements; Thorough knowledge of estates, trusts, wills, estate planning, income tax and investments to be effective in providing leadership and guidance in risk management, implementation of policy, quality control processes and in determining appropriate action for the resolution of problems and concerns; Familiarity and comfort with a broad Wealth offering and tax and financial planning concepts; Strong sales management and leadership skills to ensure the highest service standards and appropriate resources are made available to the Bank’s highest value clients; Strong interpersonal, verbal communication and negotiation skills and professionalism are essential to effectively leading sales team, and managing sophisticated clients, prospects, and COIs; Thorough knowledge of Canada’s Trust and Wealth Management Industry with a detailed knowledge of the regional marketplace and competitive positioning;

What's in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
• An organization committed to making a difference in our communities– for you and our clients 
• An inclusive working environment that encourages creativity, curiosity and celebrates success
• Learning and Development – via Scotia Academy, a virtual learning experience to upskill and develop your skills at work or from your personal device 

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