Tech Aide/Reception Hybrid

1 month ago

Fort McMurray, Canada Insight Medical Full time

Job Profile:  Medical Receptionist / Tech Aide Hybrid

Reports to: Reception Manager

Hours: Casual 

Location: Fort McMurray

Start Date: December 17, 2024

Closing Date: December 2, 2024

Insight Medical Imaging is a leading provider of diagnostic imaging services with 18 clinics in the Edmonton region and one in Fort McMurray.

In an industry that can be fast-paced and metrics-oriented, we pride ourselves on being a part of the overall journey. We take the time to create open communication and build relationships with our patients, referring physicians, and employees. We strive to humanize the healthcare experience by listening, answering questions and being there when needed.

We connect in a meaningful way with: 

Our Patients – being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.  Our Physicians – by building a relationship and working together to come up with a timely and accurate diagnosis.  Our Employees – by creating an approachable environment that encourages professional development and growth.

Our over 600 employees strive each day to provide patients with exceptional care, while fostering a welcoming and comfortable environment. If you are beaming with pride and want to be part of our dynamic, inclusive, and growing team, keep reading.

Insight offers:

Competitive Compensation Paid Vacation RRSP Matching Staff Events Work-Life Balance

Position Summary

For this casual position, we are seeking a candidate who demonstrates flexibility in scheduling and has availability to pick up shifts on short notice when required. The ideal candidate will be comfortable with varying shift patterns and adapt quickly to changing needs.

As a Medical Receptionist / Tech Aide Hybrid, you play an integral role in all our journeys, by ensuring that we continue to provide reliable, accurate, and compassionate services to our patients, referring physicians, and your coworkers. This is a hybrid position that requires the employee to work as a Medical Receptionist or Tech Aide depending on the business needs and the wage is determined by the position the employee is assigned to do on their shift. The employee will be paid receptionist wage when they are assigned for receptionist duties on a particular shift. Similarly, they will be paid Tech Aide wage when they are assigned to perform Tech Aide duties.

As the first point of contact in the clinic you will set the tone for our patient journey within the clinic, as such we expect that you will enter every interaction with respect and dignity by providing every patient with clear, detailed, and timely care. 

As a Medical Receptionist, your main responsibilities will include checking patients in for exams, booking follow up studies as required, coordinating patients for multiple exams, ensuring that all front desk responsibilities are completed, all while ensuring a smooth patient and clinic flow. 

Major Accountabilities and Responsibilities

Greeting and checking in of all patients Documentation of patient information on computer Notifies appropriate department of patient arrival. Ensures all previous examinations are imported. Porter and change patients in preparation for exams. Answering phones and directing calls to correct recipient when necessary. Handle all incoming report and image requests. Requesting previous exams from outside facilities Looking up and importing previous studies prior to arrival of scheduled patients Photocopying, faxing, mailing. Order and maintain adequate office inventory. Constant communication with Diagnostic Imaging staff Must maintain the utmost in professional confidence of patient information and/or results. Schedule all follow up examinations. Schedule appointments for all in house patients Provide patients with exam preparations. Ensure the front waiting room is tidy. Unpack and distribute daily courier bags. Sign for and direct any deliveries and supplies coming into the clinic. Any other duties deemed necessary by Site Lead or Reception Manager 

As a Tech Aide you will be required to partner with all clinic staff to ensure that they are provided with support and assistance consistently. Your main responsibilities include chaperoning exams, ensuring patient rooms, change rooms and high touch areas are sanitized and ready to go for the next patient.

You will also be required to porter patients, and to assist in creating a smooth patient and clinic flow. 

Priority Responsibilities: 

Chaperoning male Ultrasound Techs for all Pelvic Exams  Cleaning all Ultrasound Patient Rooms (Stretcher, Machine, Chairs, Countertops, Doorknobs, and Handles)  Cleaning additional Patient Rooms (X-Ray, Fluoroscopy) throughout the clinic  Cleaning all Clinic Change Rooms and Waiting Rooms throughout the clinic.  Hourly Clinic Cleans (Doors, Handles, Washroom – Sinks, Door Handles, Toilet Handles, Dispensers (Soap, Paper Towel, Toilet Paper, Sanitizer), Floors (as required), Stock Items as needed.  Assist with patient flow: Change and Porter Patients – Update IDDA with locations.  Department specific responsibilities as available

Ultrasound Specific Responsibilities

Clean EV ProbesTest HLD Chemicals (for probe cleaning) in the morning and change as needed. Deliver printed baby pictures to obstetrical patients as needed. Escort obstetrical patients to reception to ensure routine pregnancy exams are scheduled (NT, anatomy, and follow up exams) as required. Restock Supplies – Table Paper, Towels, Gel (Packets and Bottles), Pillowcases, Probe Covers, Wipes, Spray, Cleaning Cloths, Kleenex, Sanitizer for doors, Red Dots in Echo Rooms 

X-Ray Specific Responsibilities

Clean exam room between patients (chair, door handle, table and/or wall bucky) Escort patients to reception to ensure future and follow up exams are scheduled as required. Restock Supplies – Gowns, additional supplies as advised.

Bone Density Specific Responsibilities

Clean exam room between patients (chair, door handle)

Mammography Specific Responsibilities

Clean exam room between patients (chair, door handle) Escort patients to reception to ensure future and follow up exams are scheduled as required. Restock Supplies – Gowns

Nuclear Medicine Specific Responsibilities

No assistance needed due to training aspect at this time.

General Clinic Specific Responsibilities

Assist the Site Lead and/or Ultrasound Coordinator with ordering supplies.  Unpack supply order and cross-check order received to order shipped as per packing slip. Ensure packing slips are given to Site Lead  Removal and replacement of laundry bags throughout the clinic

Skills, Abilities, and Knowledge  

Ability to work as a team member or independently. Self motivated  Ability to work in a fast paced/high stress environment. Excellent communication skills – verbally and written. Excellent communication, interpersonal skills, and computer skills Pleasant interpersonal skills Personal skills which include attention to detail and accuracy Ability to interact with patients in a tactful and courteous manner. Willingness to adapt to new polices and procedures. Knowledge of office routines, schedules, and protocol 

Qualifications

Grade 12 graduate.  Minimum of 2 years of customer service experience with a focus on customer care  Computer experience with minimum 50 words per minute Knowledge and understand of medical terminology is considered an asset  Medical Office Assistant, Unit Clerk, Medical Transcription program an asset Ability to lift up to 50 lbs.  Must obtain a criminal record check. 

Insight Medical Imaging is an equal opportunity employer committed to providing and maintaining a fair, equitable, and diverse workforce. All qualified candidates are encouraged to apply.

We thank all applicants for their interest, only those selected for an interview will be contacted. 

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