Dispatcher - Field Service
4 weeks ago
Description
Kal Tire is looking for a Dispatcher to support our Field Service Team at our 98th Avenue North Langley location.In this role, you’ll learn Kal Tire systems, speak with customers, create work orders, and efficiently dispatch the Field Service Team based on priority while collaboratively with the Store Operations Team to ensure Kal Tire processes and procedures are followed.
Your strong geographic understanding of the Lower Mainland will help with getting our Team to our customers on the road who need us. If you have dispatch experience, are seeking a supervisory position, and are familiar with the Vancouver and Lower Mainland area, reach out today.
Key Highlights
Work in a collaborative Team environment. Providing service quotes, and processing sales transactions. Become a product and service expert. Provide information about work orders and relay notes to drivers. Schedule truck maintenance Why Kal Tire
This position pays $26 per hour, we offer a clear path for career advancement with wage increases along the way. Comprehensive benefits package, including dental, vision, medical, massage therapy, and Employee Assistance Program. Profit sharing program and RRSP matching. Paid training period. A perks program that offers employee discounts on tires, services, and more. Opportunity to work with a well-established Canadian company. Clear advancement opportunities at every level. Day to Day Responsibilities Take incoming calls and emails from customers who require service work. Maintain a positive, collaborative, supportive workplace environment while supervising the Field Service Team. Learn internal Kal Tire software systems and manage multiple computer programs simultaneously including Microsoft applications such as Excel. Prioritize and monitor incoming dispatch requests and Team Members out on calls. Collaborate with the Field Service Team to increase efficiencies. Able to work full-time hours Monday-Friday day shifts. Success & Qualifications
2 years of experience in dispatch or a related field. A demonstrated understanding of the automotive or related industry. A history of creating and building long-term customer and team relationships. You are looking to grow into a management-level position through an organized training program. Hiring Process
Upon shortlist, you will be contacted by a member of our team and invited to an onsite interview with a possible walkthrough of the store including the service area so please dress accordingly. Additionally, as part of our standard hiring process, prospective Team Members at the job offer stage will be requested to undergo a Canadian criminal record check, candidates must be legally eligible to work for any Canadian employer to be considered for this position at this time.
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