Field Service Manager

7 months ago

Langley, Canada Total Power Limited Full time

**Field Service Manager**

**We Offer**
- 100% Employer Paid Medical and Dental Benefits
- Employer RRSP Matching Program
- Annual Health/Wellness Spending Accounts
- Professional Growth & Development

**What You’ll Do - The Role (Responsibilities)**
- Lead the Field Service Technicians to exceed, sales revenue, gross margins, and income forecasts.
- Complete regular ride-alongs with Technicians, providing technical and procedural coaching and mentoring.
- Provide direction and support to Technicians holding them accountable for quality, productivity, and customer service.
- In collaboration with the dispatch team, ensure that Technician time is optimized in terms of billable service, while ensuring the right Technician with the right skills for the job is dispatched in the most efficient manner, and that all required job details (reports, hours, parts, comments) are accurately executed in-system.
- Provide leadership in achieving Service Metrics Targets and customer satisfaction.
- Take a pro-active approach to resolving any customer complaints or disputes, continuing to promote a high standard of customer service. This will involve direct customer contact with established negotiation authority.
- Ensure that all Health & Safety requirements are followed and continually work to reduce our risk.
- Manage and approve Technician timecard including overtime and double-time.
- Assist with determining required staffing levels, related recruiting, and orientations.
- Perform technician one-on-ones, performance management and employee development.
- Increase technician productivity with the objective of improving our competitiveness and increasing income. This will include making equipment and supplies purchase recommendations and orders.
- Ensure hours used to perform work are reflective of hours allotted, and where exceptions are encountered, all possible steps are taken to mitigate future issues.
- Partner with Service Sales to ensure customer acquisition, renewals, and customer loyalty are optimized.
- Perform random site audits to ensure that our services consistently achieve the highest standards in our industry.
- Ensure that all Employee’s work together and communicate in such a way that will avoid problems and disputes, always putting the Customer first. Prioritize duties for all field employees.
- Human resource duties include; timely annual and semi-annual employee reviews, recruiting, compensation, team building events, disciplinary action, employee development, safety and training
- Before taking any action, communicate concerns about the job performance of individuals on the team to your manager for discussion.
- Other tasks and responsibilities as may be required from time to time consistent with the position of Service Manager and the job description and duties set out above.

**What You Need (Requirements)**
- 5+ years of Service Technician experience in generator industry required.
- Excellent working knowledge of Microsoft Office and computers.
- Valid driver's license and a reliable personal vehicle required.
- Excellent communication; verbal and written.
- Excellent organizational skills with strong multi-tasking capabilities
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

**Working Conditions**
- Travel will be required. A valid passport and ability to enter the US may be required on occasion.
- Ability to attend and conduct presentations.
- Manual dexterity required to use desktop computer and peripherals.
- Participation in the after-hours on call rotation required.
- Overtime as required.
- Lifting or moving up to 50lbs may be required.

**SOUNDS LIKE YOU?? APPLY NOW**

**A little bit about Us**

**Our growth & Culture**:As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so - if you want to be part of our success story, join our family, and grow with us Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED

**Only those selected for an interview will be contacted.**

**No Agencies please.**

**Job Types**: Full-time, Permanent

Pay: $100,000.00-$110,000.00 per year

**Benefits**:

- Automobile allowance
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- Service Technician: 5 years (required)
- Similar Industry: 2 years (preferred)
- Mechanical/ Electrical Knowledge: 5 years (required)
- Excellent Customer Service: 2 years (preferred)

Licence/Certification:

- Drivers License in Good Standing (required)

Work Location: In person

  • Field Service Coordinator

    7 months ago

    Langley, Canada Regal Rexnord Full time

    **Position**: Field Service Coordinator **Reporting To**: Field Service Supervisor **Schedule**:Monday-Friday, In Office, Langley With over 50 years of innovation in the Power Generation Industry, Thomson Power Systems, a Regal Rexnord company, is seeking a dynamic Field Service Coordinator based in Langley, BC, reporting to the Field Service Supervisor....

  • Field Service Coordinator

    6 months ago

    Langley, Canada Thomson Power Systems Full time

    With over 50 years of innovation in the Power Generation Industry, Thomson Power Systems, a Regal Rexnord company, is seeking a dynamic Field Service Coordinator based in Langley, BC, reporting to the Field Service Supervisor. This pivotal role is the key to delivering exceptional customer service and managing service-related inquiries and requests. If...

  • Field Service Supervisor

    6 months ago

    Langley, Canada Regal Rexnord Full time

    Position: Supervisor, Field Service Reports Directly to: Field Service Operations Manager, North America Location: Langley **Salary**: $120-$130,000 annually THE OPPORTUNITY Embark on an electrifying journey with Thomson Power Systems, a trailblazer in the Power Generation Industry for over 50 dynamic years. We're thrilled to present a remarkable...

  • Manager, Technical Field Services, Saskatoon

    7 months ago

    Langley, Canada Magna IV Engineering, Inc Full time

    Reporting to the Director of Field Services - Canada, the TFS Manager will be accountable for leading projects, building and maintaining client relationships, and leading Field Service Technicians. This position will work closely with the Operations Manager to support specific clients, projects and people; ultimately creating exceptional client experiences...

  • Field Service Supervisor

    6 months ago

    Langley, Canada Total Power Limited Full time

    **Field Service Supervisor** What You’ll Do - The Role (Responsibilities) - Report directly to the Branch Operations Manager (BOM) supporting a predetermined Service Area. - Provide mentorship, coaching and direction to a team of Field Service Technicians in order to provide exceptional customer service to your Service Area. - Complete regular on-site...

  • Dispatcher - Field Service

    7 months ago

    Langley, Canada Kal Tire Full time

    Kal Tire is looking for a Dispatcher to support our Field Service Team at our 98th Avenue North Langley location. In this role, you’ll learn Kal Tire systems, speak with customers, create work orders, and efficiently dispatch the Field Service Team based on priority while collaboratively with the Store Operations Team to ensure Kal Tire processes and...

  • Field Service Technician

    7 months ago

    Langley, Canada Regal Rexnord Full time

    **THE OPPORTUNITY** For over 50 years, Thomson Power Systems (a Regal Rexnord company) has been a leading manufacturer of electrical products and systems for use in the Power Generation Industry. We have an immediate opening for a Field Service Technician to join our Service team. The role is “hands on” and “in the field” performing a variety of...

  • Field Service Coordinator

    6 months ago

    Langley, Canada Wajax Full time

    **The Opportunity** Working with external and internal customers, the dispatcher is responsible for scheduling technicians for field repairs and maintenance work. Generating work orders and managing a preventative maintenance and repair schedulers. **The Role** - Schedule Technicians for service work, including the coordination of technicians’...

  • Electrical Field Service Supervisor

    6 months ago

    Langley, Canada Thomson Power Systems Full time

    **Position**: Supervisor, Field Service - **Reports Directly to**:Field Service Operations Manager, North America - **Location**:Langley - **Salary**:$120-$130,000 annually **THE OPPORTUNITY** Embark on an electrifying journey with Thomson Power Systems, a trailblazer in the Power Generation Industry for over 50 dynamic years. We're thrilled to present a...

  • Field Service Technician

    2 weeks ago

    Langley, Canada Messer Americas Full time

    Purpose:Reporting to the Manager, CES, the Field Service Technician is responsible for the maintenance of our Messer CES supply equipment.Job Description:Install, maintain, and remove gas delivery systems and application equipment that include storage tanks, vaporizers, control panels, telemetry system, etc.Prepare equipment related to Bulk...

  • Field Service Technician

    2 weeks ago

    Langley, Canada Messer Americas Full time

    Purpose:Reporting to the Manager, CES, the Field Service Technician is responsible for the maintenance of our Messer CES supply equipment.Job Description:Install, maintain, and remove gas delivery systems and application equipment that include storage tanks, vaporizers, control panels, telemetry system, etc.Prepare equipment related to Bulk...

  • Field Service Technician

    2 weeks ago

    Langley, Canada Messer Americas Full time

    Purpose:Reporting to the Manager, CES, the Field Service Technician is responsible for the maintenance of our Messer CES supply equipment.Job Description:Install, maintain, and remove gas delivery systems and application equipment that include storage tanks, vaporizers, control panels, telemetry system, etc.Prepare equipment related to Bulk...

  • Field Service Technician

    6 months ago

    Langley, Canada Trotec Laser Canada Full time

    **Job Summary** Trotec Laser, a global leader in laser technology, is seeking a skilled and experienced Field Service Technician to enhance our Technical Services team in Langley, BC. Reporting to the Technical Service Manager, this role involves a dynamic range of responsibilities including customer and technical support, troubleshooting and resolving both...

  • Field Service Technician

    6 months ago

    Langley, Canada Vicinity Motor Corporation Full time

    The Vicinity Motor (Bus) Corporation (Previously Grande West Transportation Group) is a Canadian bus manufacturer which designs, engineers and manufactures mid-size buses for transit authorities and commercial enterprises. The Vicinity bus is available in a variety of models powered by clean diesel or CNG, designed with affordability, accessibility, and...

  • Field Service Technician

    6 months ago

    Langley, Canada Vicinity Motor Corporation Full time

    The Vicinity Motor (Bus) Corporation (Previously Grande West Transportation Group) is a Canadian bus manufacturer which designs, engineers and manufactures mid-size buses for transit authorities and commercial enterprises. The Vicinity bus is available in a variety of models powered by clean diesel or CNG, designed with affordability, accessibility, and...

  • Field Service Coordinator

    3 months ago

    Langley, Canada Wajax Full time

    **The Opportunity** Working with external and internal customers, the Field Service Coordinator (Dispatcher) is responsible for scheduling technicians for field repairs and maintenance work. Generating work orders and managing a preventative maintenance and repair schedulers. **The Role** - Schedule Technicians for service work, including the coordination...

  • Field Service Technician

    4 months ago

    Langley, Canada Kal Tire Full time

    Description At Kal Tire, we're looking to welcome a new Field Service Technician to our Field Service Team in ABC location. The Field Service Technician is responsible for providing exceptional service to our customers by performing passenger and light truck, fleet and OTR vehicle tire removal, installation and repairs. Key Highlights of this role: ...

  • Generator Field Service Technician

    2 months ago

    Langley, Canada Total Power Limited Full time

    **Generator Field Service Technician** **We Offer** - 100% Employer Paid Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts - Professional Growth & Development **What You’ll Do - The Role** - Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer...

  • Generator Field Service Technician

    6 months ago

    Langley, Canada Total PowerGen Solutions Full time

    **Generator Field Service Technician** **We Offer** - 100% Employer Paid Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts - Professional Growth & Development **What You’ll Do - The Role**_**:_ - Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for...

  • Field Service Technician

    6 months ago

    Langley, Canada Amada Canada Ltd Full time

    **Position Overview** Amada, a global leader in the machine tool business, is currently seeking Field Service Technicians in Western Canada and offers a competitive compensation package with benefits and a signing bonus. **Duties and Responsibilities** - Talk to customers and schedule service calls. - Install, troubleshoot and repair CNC Machines. - Train...