Bilingual Compensation Operations Administrator

3 weeks ago

Mississauga, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

The Compensation Administrator will provide day-to-day support to 3rd Party Supplier as it relates to the administration of compensation payments to include adherence to Service Level Agreements, audits, service escalation, Process and Procedure documentation.

What will you do?

• Act as liaison to 3rd Party Vendors/Suppliers and internal RBCI partners to resolve complex service inquiries and provide training and support as neede

• Research and resolve escalated service issues related to compensation payments and advisor/client maintenance.

• Manually calculate and process compensation adjustments required to support correction of payments, escalations, non-standard agreements and government regulated payments

• Create, manage and/or update spreadsheets utilized to support payments or tracking of manual adjustments and/or processes required to support management of business operation

• Participate in the development, implementation, and maintenance (review) of processes and procedures

• Complete quality or peer review of compensation calculations and/or payment files etc., as required

What will you need to succeed?

• Must be fluently bilingual in both French and English, written and spoken

• Excellent organizational skills and the ability to prioritize multiple tasks

• Excellent communication skills (verbal/written)

• Excellent numerical, analytical skills

• Advanced working knowledge and experience using Excel

• Ability to quickly adapt to change

• Ability to work well within a team in a complex matrix organization

Special Conditions

Please note you must be fluently bilingual in both English and French to apply.  Only applicants fluent in both languages will be considered for this position.

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity

Job Skills

Adaptability, Communication, Compensation Management, Customer Service, Data Gathering Analysis, Decision Making, Detail-Oriented, Incentive Programs, Long Term Planning, Operational Delivery, Organizing, Prioritization, Time Management

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-04-29

Application Deadline:

2024-05-14

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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