Current jobs related to Field Service Engineering CFSE Senior Specialist - PointeClaire - Cummins Inc.

  • Field Quality Assurance Engineer

    1 month ago

    Pointe-Claire, Quebec, Canada ANDRITZ Full time

    ANDRITZ Hydro Canada is an integral part of a global technology organization that boasts a comprehensive range of sustainable products and solutions. Our mission is to significantly contribute to a sustainable future while assisting our clients in achieving their sustainability objectives. With approximately 29,800 employees and over 280 locations across...

  • Field Service Representative

    3 weeks ago

    Pointe-Claire, Quebec, Canada TerraSource Global Full time

    Job SummaryTerraSource Global is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support to our customers and internal departments to maximize customer satisfaction with our equipment.Key ResponsibilitiesCustomer Support: Provide technical assistance to...

  • Field Service Representative

    3 weeks ago

    Pointe-Claire, Quebec, Canada TerraSource Global Full time

    Job SummaryTerraSource Global is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support to our customers and internal departments to maximize customer satisfaction with our equipment.Key ResponsibilitiesCustomer Support: Provide technical assistance to...

  • Field Service Technician

    4 months ago

    Pointe-Claire, Canada GCM Consultants Full time

    **Field Service Technician - Client in manufacturing industry Pointe-Claire** **Position Summary**: Support business customers and internal departments to maximize customer satisfaction with our equipment, while capturing revenue for service whenever possible and driving parts sales. **Essential Duties and Responsibilities include the following**: -...

  • Senior HSE Specialist

    1 month ago

    Pointe-Claire, Canada Trystar Full time

    Job Title: Senior Health, Safety & Environmental SpecialistJob Description:At Trystar, we are committed to pioneering power solutions through a dedicated and innovative team that tackles complex challenges. Our core values of safety and integrity guide our mission to deliver exceptional service to our customers. We pride ourselves on creating power solutions...

  • Computer Field Service Technician

    4 months ago

    Pointe-Claire, Canada Terix Computer Service Inc. Full time

    Work Term: Permanent - Work Language: Bilingual - Hours: 40 to 60 hours per week - Education: College/CEGEP - Experience: 5 years or more **Work setting**: - On-site customer service **Tasks**: - Install, maintain and repair electronic equipment - Diagnose and locate circuit, component and equipment faults - Adjust, align, replace or repair electronic...

  • Field Service Technician

    4 months ago

    Pointe-Claire, Canada TerraSource Global Full time

    **Who We Are**: **The Position**: The Field Service Technician supports TerraSource customers and internal departments to maximize customer satisfaction with our equipment, while capturing revenue for service whenever possible and driving parts sales. **Essential Duties and Responsibilities**: - Supervise, advise and train customers on installation,...

  • Field Service Technician

    2 weeks ago

    Pointe-Claire, Quebec, Canada TerraSource Global Full time

    {"title": "Field Service Technician", "content": "Job SummaryTerraSource Global is seeking a skilled Field Service Technician to join our team. As a key member of our service operations, you will be responsible for providing technical support to our customers and internal departments, ensuring maximum customer satisfaction with our equipment.Key...

  • Field Service Technician

    2 weeks ago

    Pointe-Claire, Quebec, Canada TerraSource Global Full time

    {"title": "Field Service Technician", "content": "Job SummaryTerraSource Global is seeking a skilled Field Service Technician to join our team. As a key member of our service operations, you will be responsible for providing technical support to our customers and internal departments, ensuring maximum customer satisfaction with our equipment.Key...

  • Field Service Technician

    3 months ago

    Pointe-Claire, Canada TerraSource Global Full time

    **Position Summary** Support TerraSource customers and internal departments to maximize customer satisfaction with our equipment, while capturing revenue for service whenever possible and driving parts sales. **Essential Duties and Responsibilities** include the following: - Supervise, advise and train customers on installation, operation and maintenance....

  • Field Support Specialist

    1 month ago

    Pointe-Claire, Quebec, Canada TerraSource Global Full time

    Position OverviewAs a key member of TerraSource Global, you will play a vital role in ensuring our clients achieve maximum satisfaction with our industrial machinery. Your expertise will not only support customer needs but also contribute to revenue generation through service and parts sales.Core Responsibilities include:Guide and instruct clients on the...

  • Product Development Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada Medicomp Inc Full time

    Medicom Inc. is seeking a driven and experienced Product Development Specialist to contribute to our growing team. In this role, you will play a vital part in the development and launch of innovative medical device products for our North American market. Responsibilities:Lead and execute new product development (NPD) projects across all product lines.Ensure...

  • Client Service Specialist

    4 weeks ago

    Pointe-Claire, Quebec, Canada Strana Talent Inc. Full time

    About Strana Talent Inc. Strana Talent Inc. is a leading provider of specialized talent solutions to the manufacturing sector. We connect top-tier professionals with innovative companies, fostering growth and success in the industry. Client Service Specialist - Manufacturing We are seeking a highly motivated and experienced Client Service Specialist to join...

  • Field Service Technician

    1 month ago

    Pointe-Claire, Quebec, Canada Toromont Cat Full time

    Our on-site service specialists play a crucial role in delivering exceptional support and expertise to clients, ensuring the highest quality standards are met while performing timely repairs with professionalism. As an on-site service specialist, YOU will have the opportunity to: Operate within one of the most secure companies in the sector, emphasizing your...

  • Hydroelectric Commissioning Engineer

    1 month ago

    Pointe-Claire, Quebec, Canada ANDRITZ Full time

    Company Overview As a pioneer in equipment manufacturing in Canada and a global leader in hydroelectric turbine design, Andritz Hydro Canada boasts over 170 years of expertise in the hydroelectric sector. In light of the global energy transition, our innovative hydroelectric projects are essential. Our team of specialists provides comprehensive solutions...

  • Hydroelectric Commissioning Engineer

    1 month ago

    Pointe-Claire, Quebec, Canada ANDRITZ Full time

    Company OverviewAndritz Hydro Canada stands as a pioneer in the manufacturing of hydroelectric turbines, boasting over 170 years of expertise in the hydroelectric sector.Role OverviewThe Commissioning Specialist plays a crucial role in the technical documentation and commissioning of hydroelectric turbine-generator systems. Collaborating closely with the...

  • Field Service Technician

    3 months ago

    Pointe-Claire, Canada TerraSource Global Full time

    **Position Summary** Support TerraSource customers and internal departments to maximize customer satisfaction with our equipment, while capturing revenue for service whenever possible and driving parts sales. **Essential Duties and Responsibilities** include the following: - Supervise, advise and train customers on installation, operation and maintenance....

  • Commissioning Specialist

    2 weeks ago

    Pointe-Claire, Quebec, Canada ANDRITZ Full time

    Job Title: Commissioning SpecialistAs a Commissioning Specialist at ANDRITZ, you will play a critical role in ensuring the successful commissioning of hydroelectric turbine-generator units. This is a unique opportunity to join a world leader in the design of hydroelectric turbines and contribute to the development of sustainable technology.Key...

  • Commissioning Specialist

    2 weeks ago

    Pointe-Claire, Quebec, Canada ANDRITZ Full time

    Job Title: Commissioning SpecialistAs a Commissioning Specialist at ANDRITZ, you will play a critical role in ensuring the successful commissioning of hydroelectric turbine-generator units. This is a unique opportunity to join a world leader in the design of hydroelectric turbines and contribute to the development of sustainable technology.Key...

  • Field Service Technician

    3 months ago

    Pointe-Claire, Canada TMH-Div of Toromont Ind Ltd. Full time

    Our Field Service Technicians are responsible for supporting the customer out in the field or on site with superior service and product expertise to maintain extremely high standards that ensure repairs are completed in a timely manner with the utmost integrity. **As a Field Service Technician, YOU will experience**: - Working within one of the safest...

Field Service Engineering CFSE Senior Specialist

4 months ago

PointeClaire, Canada Cummins Inc. Full time

Description

Field service Engineering CFSE senior specialist

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Field service Engineering CFSE senior specialist to join our team.

Provides expert technical support to the Cummins Inc. Service Channel for complex service related issues.

Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action.

Support failure analysis process on common failure modes (e.g. PIR, CCR, HTD, TSR).

Documents the results of diagnostic and repair actions in the appropriate database clearly and concisely.

Knowledge Management by sharing acquired knowledge with other teams through Knowledge Management System (KMS), Quick Serve Online (QSOL) tickets, training, etc.

Onsite Technical Expert resource support when required.

Provides technical input for policy discussion and decisions.

Communicates to ensure territories are well informed and regularly scheduled meetings across team/functions/customer groups.

Investigates complex emerging issues as well as product or process issues in the field and delivers robust technical solutions.

Assists in field action campaigns and Infant Care or Value Package Introduction (VPI) Programs when needed and when available.

Puts safety in everything with the objective of injury free living.

Improves capability across the board through coaching, mentoring and training Field Service Engineering in order to support our customers more efficiently.

Provides product and customer support in the field while being a liaison during escalations to Technical Territory Manager (TTM)/ Engineering for product improvements and fixes.

Implements non-complex Step 3 improvements without approval. Implements complex Step 3 fixes after gaining appropriate approvals.

Applies and supports product problem solving processes such as the Seven-Step Problem Solving Approach.

Skills

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Being resilient - Rebounding from setbacks and adversity when facing difficult situations.

Resourcefulness - Securing and deploying resources effectively and efficiently.

Drives results - Consistently achieving results, even under tough circumstances.

Field Investigation and Support - Gathers and communicates technical information, both internally and externally, between technical problem solvers and the service channel about product or process related issues by using proven problem-solving techniques so that issues get resolved quickly and to customers’ satisfaction.

Product Failure Reporting and Corrective/Preventive Action Systems - Defines and leads a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem solving methods, failed parts transfer processes, data management tools, and project management practices to effectively and efficiently improve the reliability of the product.

Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.

Education, Licenses, Certifications

College, university, or equivalent degree in Engineering, or related field is highly preferred or relevant experience equivalent required.This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Cummins Field Service Engineer(CFSE) position, within the Cummins CARE organization, offering coverage mainly in the Quebec region, for HMLD (heavy, medium, light duty)products and electric vehicles, but which will also have to support other regions of Canada.

The position would be based in Quebec, preferably in Montreal, in the Pointe-Claire area- Experience with HHP (High Horse power) products would be an asset.

Driver record will be required.- Must be able to work remotely, with little supervision, and can manage their own schedule.

Effectively prioritizes workload, training and development, and work on special projects.

Must be committed to success both personally and as a team, soliciting feedback from service providers, peers, and subject matter experts to resolve cases efficiently, accurately, and quickly.

Bilingual French and English Required

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Retirement Savings Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.