Harm Reduction Worker

3 weeks ago

Hamilton, Canada Good Shepherd Centres Full time

HOURS: Ability to work a 12-hour night shift schedule -- 3 days on /2 days off; 2 days on/3 days off

Harm Reduction/Addiction Worker: This role is pivotal in providing crisis and ongoing support to our service users, embodying our mission and values through dignified and respectful service.

The successful candidate will integrate anti-oppression/anti-racism, trauma-informed, and client-centered frameworks in all interactions. Responsibilities include understanding and addressing the emotional and mental health needs of service users, adhering to established operational rules, procedures, policies, and code of conduct, and maintaining the confidentiality of sensitive information.

The Harm Reduction Worker (HRW) is integral to supporting clients struggling with substance use concerns. They will be providing support to clients in aiding in their efforts to manage and overcome substance use challenges.

The successful candidate will be actively involved in supporting activities that promote establishing and maintaining healthy lifestyles, with a strong focus on relapse prevention, community engagement, and life skill development. It is essential for the HRW to provide service in a dignified, culturally competent, and respectful manner, reflecting Good Shepherd's ethos and incorporating an integrated anti-racism/anti-oppression framework. This position also involves promoting services based on the principles of trauma-informed recovery and harm reduction.

Key Requisites:

  • Possess a post-secondary diploma/degree in a relevant area of study and will complete training related to crisis intervention and trauma-informed care
  • Trained on emergency response protocols for responding to critical incidents such as violence, fire, building evacuation and drug poisoning
  • Standard First Aid and CPR-C, with Certificates in Crisis Prevention and Intervention, would be an asset
  • Experience with program logs and HIFIS will be used to report risks, threats and critical incidents
  • Experience in recognizing the particular risks experienced by transgender and non-binary people, staff will provide support, safety planning and offer specific accommodation as required. This may include enhanced staff support, access to alternate washroom facilities or facilitating transfer to an alternate warming space or shelter location
  • Experience with working with clients who use substances to support their safety and well-being
  • Trained in the administration of Naloxone
  • Trained in de-escalation techniques and experience with discharges and service restrictions procedures only in situations where client behaviour is deemed to compromise the safety of other clients, staff or volunteers. Staff will endeavour to refer to alternative services in the case of discharge and/or service restriction
  • Adhere to all Public Health policies and regulations regarding COVID/IPAC protocols and food handling
  • Will use discernment at all times as our goal is to make our guests feel safe and welcome; use your words to de-escalate situations and reason by using options and use of organizational, time management, and communication skills, both verbally and in writing.
  • Skill in maintaining a professional demeanor and healthy boundaries; positive, non-judgmental attitude toward others and able to remain calm in stressful situations
  • Maintain strict confidentiality concerning client and staff information and adhering to Good Shepherd's Health and Safety programs is paramount
  • This position requires compliance with the Occupational Health and Safety Act to ensure minimal risk to our clients, staff, others, and the property of Good Shepherd.


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