Guest Services Agent Part-Time

2 months ago


Ottawa, Canada AccorHotel Full time

Reporting to the Front Desk Manager and GuestServices Manager responsibilities and essential job functionsinclude but are not limited to thefollowing: 

  • Provideoutstanding service to our internal and externalguests
  • Assist with tour checkins and greet thetour guide and groups when required
  • Generatereports for other departments in the hotel
  • Keymember of crisis & emergencyteam
  • Register and checkout hotelguests
  • Act as an ambassador of Fairmont ChteauLaurier
  • Greet check in and settle guestaccounts while ensuring all service standards arefollowed
  • Assist Leadership in performing dailyduties
  • Available evenings weekends andholidays
  • Available to work overnight shift whenrequired
  • Follow all safetypolicies
  • Other duties asassigned

Qualifications:

  • Fluent in bothofficial languages (English and French) is arequirement
  • Previous Front Desk Agentexperience in a similar environment
  • Excellentverbal and written skills
  • Must have the abilityto handle cash effectively andaccurately
  • Computer literate with exposure toOpera Property Manager and Delphi Word and Excel ispreferable
  • Active listenerselfstarter
  • Able to make decisions and takeinitiative
  • Ability to type 40 words perminute
  • Positive and pleasantattitude
  • Able to workalone
  • Strong teamplayer
  • Detail oriented
  • Mustbe able to work in a very busyenvironment

RemoteWork :

No


EmploymentType :

Parttime


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