Operations Manager
4 weeks ago
Position Summary
This position has full area(defined customer base) ownership for business operation and performance of assigned customer base. Maintaining ever increasing customer base as well as operations contribution (direct assigned revenue and cost) performance, and customer satisfaction. Consistently achieving financial targets and safety objectives in a fast paced high transaction and customer focused environment.
What we can offer you
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:
Health, dental, and vision insurance Unlimited PTO Fertility benefits, adoption assistance, parental leave, and pet insurance Generous retirement savings and profit-sharing plan Employee wellness program Rewards and recognition program Employee Stock Purchase Plan that provides an opportunity to build ownership and share in Xylem's success.
Core Responsibilities and Tasks
Has full operations contribution, inventory, AR, capital expenditures ownership. Expand wallet share within existing customers and deliver high level of customer intimacy. Responsible for Account Management including the Account Management Review process and metrics, including managing attrition Ensure efficient service execution of all new and existing business to deliver world class business Deploy, execute, and focus the Segment vision, mission and strategy for the business, coordinating with the overall strategy of the Segment. Enable entrepreneurial and innovative thought leadership. Empower employees to explore operational efficiencies and expanded service and sales offerings Collaborating with business partners to manage day-to-day challenges and issues associated with operating the business. Maintaining comprehensive knowledge of the competitors' strengths, weaknesses, and competitive advantages Communicates with all levels of the organization. Understands that effective communication is vital to successfully conducting business inside and outside the Company. Ensures communication flows freely up, down and across reporting lines. Continually assesses and attracts best talent. Understands that businesses ultimately win or lose based on the quality of people in the organization. Seeks to develop and train best in class talent through performance management and a balance of internal development/promotion and external hiring. Continuous Improvement of operational efficiencies at all levels of the business, drive the organization for ongoing productivity, customer satisfaction and profitability improvement. Drive best in class EH&S culture and processes, including LPS program stewardship Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead.
Position Requirements
Bachelor’s degree with an emphasis in Business Administration, Finance, Engineering, Management or a related field required. Advanced degree or equivalent combination of education and experience Typically 8+years’ experience in management and successful demonstration of key responsibilities and knowledge Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees Ability to manage dispersed workforce-
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