Operations Manager

2 weeks ago


Mississauga, Canada Raven Force Couriers Full time

We are looking for a professional Operations Manager to coordinate and oversee our organization’s operations. The operations manager role is mainly to implement the right processes and practices across the organization. The specific duties of an operations manager include formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels. Ultimately, we’ll trust you to help us remain compliant, efficient and profitable during the course of business.

**Responsibilities**
- Plans, directs, and implements station operations and administrative support to meet prescribed productivity and service goals
- Preparing and analyzing performance reports in regard to identified Key Performances Indicators (KPI), budgets, and forecasts. Monitors result on an ongoing basis and adjust operations as required
- Provides overall direction, support, coaching, and leadership to the team in order to achieve the objectives
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Monitors, measures, coaches, and develops direct reports, provide recognition, evaluates and provides feedback on performance, addresses performance, and resolves problems
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Recruit, train and supervise staff
- Find ways to increase quality of customer service

**Requirements**:

- Proven work experience as operations manager or similar role for over 3 years
- Strong analytical and problem-solving skills. Ability to quickly understand and identify issues and implement solutions.
- Knowledge of organizational effectiveness and operations management
- Experience budgeting and forecasting
- Familiarity with business and financial principles
- Excellent communication skills
- Leadership ability
- Outstanding organisational skills
- Degree in Business, Operations Management or related field

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- 8 hour shift

Work Location: In person

Expected start date: 2024-03-18



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