Customer Service Representative

4 weeks ago

Antigonish, Canada The Travel Coorporation Full time

Customer Service Representative - NS

Antigonish, NS, Canada ● Halifax, NS, Canada ● New Glasgow, NS, Canada ● Nova Scotia, Canada Req #145 Thursday, August 15, 2024

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. We have been making travel matter for over 100 years.

TTC is a team with a shared goal of delivering exceptional travel experiences that make a positive difference. We are leading the way in responsible travel, enjoy sharing rich local experiences, and are dedicated to making sure travel is easy and enjoyable.

Our guests are at the center of everything we do: every trip we plan, every trip we run, and every decision we make. We go above and beyond, and we make sure that what matters to our guests, matters to us.

At TTC, we create transformative travel experiences that fulfil that deep-seated urge for connecting and learning. So, ask yourself this – where will your passion for travel take you?

HOW YOU’LL WORK 

We offer a flexible contact center work environment. We have options available in our exciting offices and virtually with leading technology. 

Our contact center is driven by metrics and KPI’s, used to measure our success and opportunities for improvement. Our leadership teams work closely with our Customer Service Representatives to ensure they are meeting team and individual goals.

Our people are our heartbeat. Regardless of where you are, we cultivate environments where everyone contributes and everyone flourishes. We look to inspire teamwork, collaboration, and passion for creativity.

PERKS 

After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.  You also get 2 weeks a year where you can work from anywhere in the world, your choice.  To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.  Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER.  DPSP plan Comprehensive health benefits

POSITION SUMMARY

Key Responsibilities

If you wake every morning with the desire to share your love of travel with others, we would like to welcome you on board as a Customer Service Representative to support our Family of Brands and begin your career in travel.

This role involves

Service: You will amaze our guests at every touchpoint, including inbound calls, chats, and emails. You will exceed their expectations of friendly, efficient, and helpful service. Education: You will develop a quest for knowledge to understand the brands you represent and the locations to which we travel. Problem Solving: You will identify, research, and resolve issues to utmost customer satisfaction. Collaboration: You will partner with your manager and teammates to meet your individual goals and contribute to the overall service goals for the brand. Taking initiative: You will be proactive in keeping up with relevant product updates and trainings. Nurturing: You will build, develop, and cultivate relationships with repeat guests, travel partners and your fellow colleagues.

Growth Opportunities

We provide opportunities to grow within the contact center, including onto the sales team, where you will match our vacation product with our guests’ needs.

COMPETENCIES

Customer service oriented: You have a desire to anticipate, recognize, and exceed guests’ needs. Attentive to detail: Providing quality is important to you. You know that being accurate and thorough contributes to a positive guest experience. Enthusiastic: You are ready to tackle any challenge with a positive attitude. Balanced: You can maintain focus while prioritizing a multitude of tasks. Tech savvy: You welcome the opportunity to learn new software programs. A top performer: You have high standards and hold yourself accountable to your work. Flexible: You can adapt quickly to our fast-paced environment.

Other Requirements

Availability to work overtime as required. Availability to work any shift during business hours including evenings and weekends. TICO/OPC certification preferred; however, candidates without TICO certification will be supported to obtain it. Successful completion of the TICO exam within 60 days of employment is mandatory. 

SALARY/HOURLY PAY SCALE

$19 CAD per hour

  • Customer Service Representative

    3 months ago

    Antigonish, Canada Canadian Tire Gas Bar+ Full time

    Canadian Tire Gas Bar+ is looking for part time/full-time Customer Service Representative(s) to join our team in Antigonish. **Responsibilities**: - Customer service - Handling Cash - Fuel sales, C-Store Sales, Lotto Sales - Provide information about Canadian Tire Gas Bar+ products and services - Follow communication procedures, guidelines, and policies. -...

  • Customer Service Representative

    3 weeks ago

    Antigonish, Canada Human Capital Department Full time

    Parts Counter Sales Representative - Antigosh, NS We are the Maritimes' only John Deere Dealership with 15 locations to serve you. We are looking for a skilled, dedicated person to fill the position of Parts Counter Salesperson at our Antigonish, NS location .The is responsible for selling, receiving, and delivery of parts and accessories. In addition...

  • Customer Service Representative

    4 weeks ago

    Antigonish, Canada Human Capital Department Full time

    Parts Counter Sales Representative - Antigosh, NS We are the Maritimes' only John Deere Dealership with 15 locations to serve you. We are looking for a skilled, dedicated person to fill the position of Parts Counter Salesperson at our Antigonish, NS location .The is responsible for selling, receiving, and delivery of parts and accessories. In addition...

  • Customer Service Representative

    4 weeks ago

    Antigonish, Canada Human Capital Department Full time

    Parts Counter Sales Representative - Antigosh, NS We are the Maritimes' only John Deere Dealership with 15 locations to serve you. We are looking for a skilled, dedicated person to fill the position of Parts Counter Salesperson at our Antigonish, NS location .The is responsible for selling, receiving, and delivery of parts and accessories. In addition...

  • Customer Service Representative

    4 weeks ago

    Antigonish, Canada Human Capital Department Full time

    Parts Counter Sales Representative - Antigosh, NS We are the Maritimes' only John Deere Dealership with 15 locations to serve you. We are looking for a skilled, dedicated person to fill the position of Parts Counter Salesperson at our Antigonish, NS location .The is responsible for selling, receiving, and delivery of parts and accessories. In addition...

  • Customer Service Representative

    1 week ago

    Antigonish County, Canada APPLE AUTO GLASS Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Apple Auto Glass. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    4 weeks ago

    Antigonish, NS, Canada Human Capital Department Full time

    *Parts Counter Sales Representative - Antigosh, NS*We are the Maritimes' only John Deere Dealership with 15 locations to serve you. We are looking for a skilled, dedicated person to fill the position of *Parts Counter Salesperson *at our *Antigonish, NS location*.The is responsible for selling, receiving, and delivery of parts and accessories. In addition...

  • Customer Service Representative

    3 weeks ago

    Antigonish, NS, Canada Human Capital Department Full time

    *Parts Counter Sales Representative - Antigosh, NS*We are the Maritimes' only John Deere Dealership with 15 locations to serve you. We are looking for a skilled, dedicated person to fill the position of *Parts Counter Salesperson *at our *Antigonish, NS location*.The is responsible for selling, receiving, and delivery of parts and accessories. In addition...

  • Customer Service Representative

    3 weeks ago

    Antigonish, NS, Canada Human Capital Department Full time

    Parts Counter Sales Representative - Antigosh, NS We are the Maritimes' only John Deere Dealership with 15 locations to serve you. We are looking for a skilled, dedicated person to fill the position of Parts Counter Salesperson at our Antigonish, NS location . The is responsible for selling, receiving, and delivery of parts and accessories. In addition...

  • Customer Service Representative

    2 days ago

    Antigonish County, Canada APPLE AUTO GLASS Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Clerk to join our team at Apple Auto Glass. As a Customer Service Clerk, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction with our products and services.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    2 days ago

    Antigonish County, Canada APPLE AUTO GLASS Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Clerk to join our team at Apple Auto Glass. As a Customer Service Clerk, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction with our products and services.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    1 week ago

    Antigonish County, Canada APPLE AUTO GLASS Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Clerk to join our team at Apple Auto Glass. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues in a timely and professional manner.Key...

  • Customer Service Representative

    3 days ago

    Antigonish County, Canada APPLE AUTO GLASS Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Clerk to join our team at Apple Auto Glass. As a Customer Service Clerk, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction.Key ResponsibilitiesCustomer Service: Answer written and oral inquiries,...

  • Customer Service Representative

    3 days ago

    Antigonish County, Canada APPLE AUTO GLASS Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Clerk to join our team at Apple Auto Glass. As a Customer Service Clerk, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction.Key ResponsibilitiesCustomer Service: Answer written and oral inquiries,...

  • Customer Service Representative

    4 weeks ago

    Antigonish, Nova Scotia, B2G, Antigonish region, Canada Human Capital Department Full time

    Parts Counter Sales Representative - Antigosh, NS We are the Maritimes' only John Deere Dealership with 15 locations to serve you. We are looking for a skilled, dedicated person to fill the position of Parts Counter Salesperson at our Antigonish, NS location .The is responsible for selling, receiving, and delivery of parts and accessories. In addition...

  • Financial Services Representative

    4 days ago

    Antigonish, Canada East Coast Credit Union Full time

    Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do. East Coast Credit Union is a community-driven financial institution committed to a better banking model. A...

  • Customer Service Ambassador

    5 days ago

    Antigonish County, Canada Circle K Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Circle K. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve...

  • Customer Service Ambassador

    3 days ago

    Antigonish County, Canada Circle K Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Circle K. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve...

  • Wireless Sales Representative

    2 months ago

    Antigonish, Canada The Mobile Shop Full time

    Join Our Team as a Wireless Sales Representative at The Mobile Shop!About The Mobile Shop:At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in the market. We take pride in our dynamic team of Mobilists (Wireless Store Managers and Wireless Sales Representatives) who...

  • Wireless Sales Representative

    2 months ago

    Antigonish, Canada The Mobile Shop Full time

    Join Our Team as a Wireless Sales Representative at The Mobile Shop!About The Mobile Shop:At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in the market. We take pride in our dynamic team of Mobilists (Wireless Store Managers and Wireless Sales Representatives) who...