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Community Shelter Support Worker

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Toronto, Canada YWCA Toronto Full time
Employment Type: Full-Time, Permanent
Work Hours: 35 hours per week (Tuesday, Wednesday, Friday and Saturday, 8:00 Am to 4:00 Pm, Thursday- 11:00 Am to 7:00 Pm)
Salary: $55,939 per annum (L7), plus comprehensive benefits
Location: 80 Woodlawn Avenue East, Toronto, Ontario, M4T 1C1 Internal Application Deadline: Wednesday, June 26 2024
External Application Deadline: Friday, June 28, 2024
JOIN OUR TEAM
YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations

The Community Shelter Support Worker will work within collaborative team to provide meaningful and relevant services to shelter residents and tenants within a theoretical feminist framework that includes a working knowledge of the dynamics and effects of trauma and oppression. This position will act as a resource to staff and participants and is responsible for providing a full range of services which includes crisis counselling, case management and the development, implementation and evaluation of workshops. This position shares in the responsibility of the overall health and safety of the building.

ABOUT YWCA TORONTO - 1st STOP WOODLAWN
This program provides up to 62 shelter beds for youth (16-24yrs) and adult (25 and older) women, trans and non binary participants. This program operates as part of a congregate living site which includes 72 units of permanent housing. Community Shelter Support Workers will work a fixed schedule that may include week day and/or weekend work and will be responsible for case planning of all shelter residents. This shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.

KEY RESPONSIBILITIES Applies knowledge of the issues of trauma and the dynamics of gender-based violence and homelessness to develop and implement effective support strategies; Uses harm reduction approaches to increase individual’s capacity for a successful shelter stay, recovery goals and community engagement; Provides crisis prevention, intervention and support using harm reduction principles for residents experiencing mental health/substance use challenges; Applies knowledge, stays current and demonstrates skill in the area of housing advocacy, referral and support and acts as a resource to staff and participants; Provides supportive counselling to participants regarding their housing options; assesses participants’ housing needs through group sessions or in one-to-one interviews; Works with participants individually and/or in groups to develop and improve social and living skills by assisting them to set goals, follow through on plans, recognize options and make positive choices; Provides assessment and case management support services to residents that focus primarily on housing while supporting case plans for housing readiness; Adheres to policies and procedures of YWCA Toronto and Toronto Shelter Standards.
QUALIFICATIONS In-depth knowledge of an academic discipline normally acquired through completion of a clinically supervised undergraduate degree (e.g. BSW). An analytical framework that identifies clients' relation to social systems and the demonstrated practical application of this framework. (Cases for Equivalency will be considered) ; 3 to 5 years’ experience working in a diverse, direct service setting for participants that range from youth to seniors who have experienced impacts of poverty, homelessness/under-housing, violence/trauma, mental health/substance use or concurrent disorders and other sources of marginalized or oppression; Demonstrated experience in cultivating leadership within groups and developing and evaluating dynamic and innovative programming; Completion of the Housing Help Services Certificate; Completion of Toronto Hostel’s Training Certificate (T.H.T.C.) or equivalent; Demonstrated knowledge and application of anti-oppression, trauma informed, harm reduction and feminist frame works demonstrated knowledge of community resources and supports; In-depth knowledge of the dynamics of gender based violence and trauma within an anti-oppression framework; Working knowledge and application of the intersections of systemic oppression (anti-black racism, anti-indigenous racism); Experience delivering culturally sensitive services in a multicultural environment; Excellent communication and interpersonal skills; Proficiency in Microsoft Word, e-mail and the Internet; Completion of Hostel Services Shelter Standards is an asset; Working knowledge of the Residential Tenancies Act, Mental Health Act, Housing Services Act, and Ontario Human Rights Code is an asset; Knowledge of relevant legislation regarding immigration and refugee policy and law is an asset; A certificate in trauma counselling is an asset; Knowledge of a second language is an asset.