Relief Shelter Support Worker

2 months ago

Toronto, Canada YWCA Toronto Full time

**Employment Type**:Relief
**Work Hours**:Varied as needed
**Salary**:$27.10 per hour (L5)
**Location**:348 Davenport Road, Toronto, Ontario, M5K 1K6
**Application Deadline**:Tuesday, October 1, 2024

**JOIN OUR TEAM**

The Relief Shelter Support Worker at YWCA Davenport will support the permanent team and contribute to providing meaningful and relevant services within a theoretical feminist framework that includes a working knowledge of the dynamics and effects of trauma and oppression. The worker acts as a resource to staff and clients and supports the provision of services which includes crisis management and de-escalation, conducting intakes, supporting daily operations and ensuring the safety of the shelter and participants living on-site.

**ABOUT YWCA TORONTO - YWCA DAVENPORT**
YWCA Davenport provides up to 80 emergency shelter beds to young women and gender-diverse people (16 - 24 years of age) and adult women and gender-diverse people (25 and older) and is staffed 24 hours a day. This pet friendly shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.

**KEY RESPONSIBILITIES**
- Applies knowledge of the issues of trauma and the dynamics of abuse and homelessness to develop and implement effective support strategies
- Uses mediation and counselling skills to maintain a co-operative, supportive and productive shelter environment
- Negotiates supportive and flexible strategies to assist residents with mental health issues to access the support within the shelter and in the community and uses a harm reduction lens and supports participants to incorporate safe use strategies**.**:

- Provides informal support to residents and assists in problem solving when necessary
- Provides supportive information to clients regarding their housing options
- Advocates with landlords and housing providers on behalf of client
- Any other duties as required

**QUALIFICATIONS**
- In-depth knowledge of an academic discipline normally acquired through completion of a supervised undergraduate degree (e.g. BSW) **(Cases for Equivalency will be considered)****:

- Completion of workshops and courses pertaining to mental illness, trauma, harm reduction, crisis de-escalation and anti-oppressive practice
- 1 to 3 years’ experience in counselling and group work focused on clients at risk and/or homeless women
- Completion of Toronto Hostel’s Training Certificate (T.H.T.C.) or equivalent
- Demonstrated knowledge of harm reduction principles and practice
- Demonstrated knowledge of community resources and supports focused on mental health and group support
- In-depth knowledge of the dynamics of woman abuse and trauma within an anti-oppression framework
- Demonstrated experience in the development, delivery and evaluation of workshops and groups
- Experience delivering culturally sensitive services in a multicultural environment
- Excellent communication and interpersonal skills
- Knowledge and understanding of mental health, substance use/addictions, advocacy, refugee and Immigration issues and homelessness
- Life Skills Certificate an asset
- Knowledge of a second language and/or culture would be an asset

**Posting Date**: September 17, 2024

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

**Vaccination Policy**: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

YWCA Toronto is a Scent-Sensitive Workplace.

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