Manager, Customer Success
3 weeks ago
What you’ll be doing
: Leading the member support team to deliver a premium member experience, acting as the main intermediary for our members to facilitate a seamless experience with Dialogue Optimizing client needs through various channels and collaborating with the organization for an effective resolution of requests Leading the team to flawlessly execute our processes, ensuring growth through operational improvements, and fostering continuous improvement by creating and updating the necessary documentation Facilitating effective communication and collaboration between technical support, product teams, and Satisfaction/Quality teams Streamlining support processes, guiding the team in anticipating changes, and collaborating with other managers to continually enhance operational efficiency Contributing to Dialogue's customer support strategy Providing leadership, mentorship, and coaching to the team. Overseeing recruitment, performance management, and employee engagement with a focus on cultivating a positive team cultureWe'd love to hear from you if you have:
2 to 3 years of experience in customer service, sales, or any related field Strong team management and leadership skills, fostering excellence, collaboration, and engagement The ability to create structured and effective large-scale processes Comfortable managing various tasks and solving problems in an optimistic and structured manner Excellent communication skills, both verbal and written, combined with an executive presence. Please note that as we are serving clients located all across Canada, it is essential to be bilingual for this role. You could be required to communicate in both French and English.At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered
A fully funded benefits plan, including a wellness reimbursement program Unlimited access to a variety of Dialogue's programs for you and your immediate family 4 weeks of vacation, 9 wellness days and 1 paid volunteer day A flexible schedule and a hybrid work approach An allocated budget for continuous training Short and long-term incentive plans, including cash-settled LTIP An optional parental benefits program-
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