Customer Success Coordinator
2 weeks ago
Statut d'emploi:
Permanent
Type d'heures:
À temps plein Nous avons besoin de vous pour former une équipe de calibre mondial
Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d’ingénierie sur les ponts ferroviaires. Aujourd’hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.
Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l’échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord. Il propose des services de mise à l’essai, d’inspection et de certification d’une vaste gamme de produits — des articles de maison aux technologies de pointe — pour veiller à ce qu’ils répondent à des exigences strictes en matière de sécurité, de performance et d’impact sur l’environnement.
Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.
Résumé du travail:
The Customer Success Coordinator ensures customers and stakeholders get the most value from CSA Group commercial products. The Coordinator is responsible for accurate and timely system set up of standards, CSA Advantage, training and supplementary products in the online store and other internal systems as well as the maintenance of inventory levels for non-copyright documents. The Coordinator manages the delivery of training sessions, ensuring instructors and participants have everything they need for a successful session. The Coordinator also processes personnel certification applications, grants permission to customers to write certification exams and awards certification upon successful completion. The Coordinator supports the success of customers who subscribe to , and CSA Advantage assisting with onboarding, troubleshooting issues, monitoring usage and contributing to the customers’ decisions to renew their subscriptions.
Responsibilities:
In a timely manner and with a high degree of accuracy, creates and maintains product records; financial record details for all products including critical product information such as selling price, product titles, format, class, scope. Constantly edits the databases to ensure the most creative, and effective presentation of the data to maximize sales and CSA’s Corporate image.
Coaches and provides guidance to customers to support product onboarding specifically for, but not limited to, Subscription services and Personnel Certification (PC) programs.
Ensures effective onboarding and ongoing monitoring of subscription customer “health scores”, leveraging training and support mechanisms to intervene where customers appear at risk of non-renewal.
Supporting hosting activities for virtual course events on a regular basis.
Coordinates operations related to the delivery of value-added products (open enrollment classes, private onsites, training conferences, special events) including internal and external resource allocation, venue readiness, courseware delivery and customer service.
Responds to existing customer product-related inquiries and requests for assistance.
Regularly works with confidential information (for example, PC candidate test results and candidacy status).
The Coordinator processes personnel certification applications by managing the order fulfillment of the Personal Certification program which includes; granting permission to customers to write certification exams and awards certification upon successful completion.
Preferred Education & Experience:
Three-year University degree or three-year Community College Diploma in Business Administration or post-secondary equivalent.
Database management, eCommerce, Salesforce and SAP experience preferred.
Customer service work experience.
Skills:
Strong PC skills, including MS Word, PowerPoint and Excel, experience in HTML application, knowledge of web-based applications.
Strong team player, attention to detail and proven independent problem-solving skills.
Working knowledge of all processes including sales and distribution and materials management processes is an asset.
French proficiency is required.
#CSAstandards
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