IT / Application Support Technician

Found in: Talent CA C2 - 1 week ago

Longueuil, Canada Techo-Bloc Full time
Job Description

On site position 

Techo-Bloc is seeking an IT / Application Support Technician with a dynamic, curious and go getter personality to work on a stimulating role where 50% of the time will be spent working as an IT Technician supporting end users on computer related issues and the other 50% of the time will be spent working on ERP related issues (AX 2012/D365 and other business applications). The successful candidate will be collaborating and working alongside a team of 10 + team members located in Canada and US.

Main responsibilities:

IT Technician (50%)

  • Provide technical support for users;
  • Identify, monitor and document troubleshooting activities in the Help Desk system;
  • Develop and update the inventory of workstations, laptops, printers and all other peripheral equipment in the Help Desk tool;
  • Install, configure, and optimize workstations, laptops and peripherals;
  • Test ‘’patches’’ and ‘’fixes’’ to ensure that the problem is adequately resolved and ensure the follow-up with the user;
  • Assist in the implementation of new technologies and projects.

AX Application Support (50%)

  • Provide support and assistance to Dynamics AX end users;
  • Work with end users on all functional modules and provide desktop coaching and training on procedures and apps as needed;
  • Collaborate with the IT Systems Development team to facilitate communication and understanding of business processes and system functionality;
  • Update AX documentation;
  • Perform Security Administration and set up for Dynamics AX.

Qualifications

  • Ability to learn and analyze business processes and requirements;
  • Post secondary education in a related field or equivalent certifications and / or  work experience;
  • Bilingual (English is required in order to service our customers and suppliers based in the United States and outside Quebec);
  • Two (2) years relevant experience in a Microsoft environment (Windows and Office365);
  • Excellent customer service and interpersonal skills;
  • Great problem-solving skills;
  • Relevant Dynamics AX experience, a plus;
  • Dynamics 365 experience, a plus;
  • Experience in using a Help Desk solution.


Additional Information

We thank all applicants for their interest; however, only successful applicants will be contacted.

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