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Golf Course Attendant II

3 months ago

Calgary, Canada City of Calgary Full time
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Golf Course Attendant II, you will provide high quality customer service to golf course customers. Primary duties include:

Book and cancel golf tee times. Process payments for golf course revenue according to City and golf course guidelines and policies (duties include: revenue collection for green fees and admissions pass sales, driving range tokens, food/concession items and alcohol sales); Assist the Clubhouse Coordinator with training and coaching staff when required. Perform daily cash out procedures, reconcile payments, banks deposits, track and balance numbered passes and negotiables. Collect payment and prepare rental agreements for golf equipment (golf clubs, pull carts, power carts). Cleaning, staging (where required) and tracking equipment return is required. Perform starter functions which include: traffic, crowd and tee box control, enforcing facility regulations, assisting customers with information requests and complaint resolution. Maintain clubhouse cleanliness in the public seating areas, back of house areas and washroom facilities throughout each shift. Help with concession ordering, inventory, rotating stock, loading, and unloading orders. Perform some light manual labour and janitorial duties such as cleaning the concession equipment, washing floors, cleaning washrooms and vacuuming is required. Qualifications  Be at least 18 years of age or older. Some High School plus at least 2 years of cash handling or related experience; OR A High School diploma or equivalency (for example: GED) plus at least 6 months of cash handling or related experience. Applicants must have completed or be willing to complete:Pro Serve Alcohol Server,Food Safety Basics training,Emergency First Aid, andWorkplace Hazardous Materials Information System (WHMIS) certifications. Preference will be given to applicants with previous golf course clubhouse experience. Previous customer service experience and experience working with Point of Sale (POS) software is considered an asset. Success in this position requires the ability to make sound decisions and work independently under constant pressure. Working Conditions: Applicants must be able to perform the physical demands including prolonged period of standing and the ability to lift and carry heavy objects, weighing up to 20 kgs (44 lbs), repeatedly during shift lengths ranging from 4 to hours.