Service Coordinator

5 days ago

Hamilton, Canada SE Health Full time
POSITION SUMMARY:

We are looking for a part-time hybrid/remote evening Service Coordinator for our Service Delivery Centre based in Hamilton. This position will be responsible for the efficient and effective coordination of client care.

Here are many reasons why you will want to bring your talent to our team:

You will be part of a distinguished Canadian, not-for-profit organization with a century of experience You will experience opportunities to use many of your skills and expand your knowledge Ongoing opportunities for continuing education, training and professional development Total Rewards program which includes group benefits, and pension plan Education bursaries Extensive paid orientation Tuition Assistance Program WorkPerks®, which gives access to exclusive discounts from leading brand name companies and trusted local businesses. 

RESPONSIBILITIES:

Provide schedule planning support to health care team Appropriately schedule staff to ensure continuity of care in the provision of service delivery Update and maintain an electronic client database File and maintain client records Perform data entry of all relevant client, employee and billing information Respond to all caller inquiries with efficiency and appropriate urgency Provide support to billing activities Generate and distribute various scheduling and billing reports Investigate and follow up in errors/discrepancies in services ordered or provided. Other office administrative duties as assigned.

REQUIREMENTS:

Must be available days, evenings and weekends Intermediate data entry/keyboarding skills Experience using a PC database Intermediate reading comprehension and excellent verbal communication skills Demonstrated customer service skills and problem solving Adaptability and the ability to deal with tight deadlines An ability to work independently An ability to prioritize, multi-task and deal with competing priorities Good personal organizational skills Courses in medical administration or health care training are preferred Related work experience and a familiarity with community health care services is preferred Bilingual in French is an asset Basic computer skills in MS Word and MS Excel are preferred

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