Content Operations Lead

3 weeks ago

Montreal, Canada Autodesk Full time

Position Overview

The Content Strategy & Experience team in Customer Technical Success (CTS) ensures high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk's platform through impactful content experiences. To accelerate on our journey of delivering a world-class experience and supporting users of all sizes across industries, we are looking for a dynamic Content Operations Lead to join our team.

Reporting to the Sr. Manager of Content Strategy & Experience, you will play an important role to establish and manage content governance and lead and implement SEO strategies to improve support content's online presence ensuring maximum discoverability.

Hybrid role, located within commuting distance of office in Montreal, Barcelona, or Bangalore.

Responsibilities

You will evolve and oversee support content editorial standards, ensure consistency and accuracy, adherence to brand guidelines and readiness for customer consumption You will develop and implement SEO strategies to improve CTS content's online presence for learning, adoption, and use You will ensure clarity, accuracy, and conciseness of support content through creation, review, and editing You will establish and maintain a comprehensive support content calendar and repository, capturing the full content lifecycle from creation to publishing. Manage version control, metadata, and accessibility. Ensure transparency of content availability to relevant partners to facilitate access and use You will provide comprehensive structure, frameworks, presentations, and project management to keep our team accountable for important deliverables and report-out on measurements You will maintain SharePoint infrastructure to support content operations and communications You will guide and train CTS staff on best practices for content creation, metric reporting, and project management, aiming for efficiency, accountability and improvement You will build trust and authority across a network of peers, collaborators, and teammates through clarity, aligning on ideas and delivering on major outcomes You will stay abreast of industry trends, emerging technologies, and best practices in content strategy and operations, and integrate relevant insights into the team and practice to foster a culture of innovation and knowledge sharing

Minimum Qualifications

You have 5+ years of experience with content lifecycle processes from planning, to creation and publishing You have 5+ years of experience building and implementing search-engine optimization (SEO) strategies You are a clear, concise writer, editor, and content producer with the ability to nurture that skill in others You have solid project management experience in planning, implementing, and managing across function projects from ideation to conclusion with demonstrated ability to turn strategic plans into actionable tasks, bringing simplicity and order to complex projects, driving progress and continuous improvement You are experienced at setting goals, defining workloads, managing calendars, and reporting on outcomes You have experience with project management tools (Airtable, Smartsheet, SharePoint...) and Agile methodologies You have an analytical, solution focused, and practical approach, consideration of goals and collaborators' priorities to achieve the right outcome for customers You have experience with content management systems (CMS), authoring tools, and other relevant software applications Experience with large language models (LLMs) an advantage Experience in a customer-facing department or in the software industry an advantage You speak with impact, simplify complex concepts, and collaborate seamlessly across different levels and geographies Independent approach. Proactiveness. A learning and improvement mindset University degree in business administration, content management, technical writing, or related discipline

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Learn More / Plus d'information

About Autodesk / À propos d’Autodesk

Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Bienvenue à Autodesk Des choses incroyables sont créées chaque jour avec nos logiciels - des bâtiments les plus écologiques et des voitures les plus propres aux usines les plus intelligentes et aux plus grands films à succès. Nous aidons les innovateurs à transformer leurs idées en réalité, transformant non seulement la façon dont les choses sont faites, mais ce qui peut être fait.

Nous sommes très fiers de notre culture ici chez Autodesk - notre code en matière de culture est au cœur de tout ce que nous faisons. Nos valeurs et nos méthodes de travail aident nos employés à prospérer et à réaliser leur potentiel, ce qui conduit à des résultats encore meilleurs pour nos clients.

Lorsque vous êtes un employé Autodesk, vous pouvez être entier et authentique et effectuer un travail significatif qui aide à construire un avenir meilleur pour tous. Prêt à façonner le monde et votre avenir? Joignez-vous à nous

Salary transparency / Transparence salariale

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Le salaire est l'un des éléments de l'offre compétitive d'Autodesk. Les offres sont basées sur l'expérience et la situation géographique du candidat. Outre les salaires de base, nous accordons également une grande importance aux primes annuelles discrétionnaires en espèces, aux commissions pour les fonctions de vente, aux actions ou aux primes d'encouragement à long terme en espèces, ainsi qu'à un ensemble complet d'avantages sociaux.

Diversity & Belonging / Diversité et appurtenance

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

Nous sommes fiers de cultiver une culture d’appartenance et un milieu de travail équitable où tout le monde peut s’épanouir. Pour en savoir plus, cliquez ici :

Are you an existing contractor or consultant with Autodesk?

Êtes-vous un sous-traitant ou un consultant existant d’Autodesk ?

Please search for open jobs and apply internally (not on this external site).

Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).

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