Orthopaedics Sales Coordinator

2 months ago

Hamilton, Canada Stryker Full time

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program (*Benefits vary by country)

Who We Want

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What You Will Do

The Sales Coordinator manages and coordinates the day-to-day short term consignment Orthopaedic requests as well as trial requests from the Endoscopy, Instruments, Medical and NV Sales Force. This position is responsible for ensuring all short-term consignment and capital demonstration inventory is properly recorded in the ERP system as well as the timely and accurate return of all field assets.This position will support the commercial teams by providing excellent customer servicethrough supporting all short-term and capital demonstration equipment requirements, ensuring all inventory needs are delivered accurately and on time. This individual must serve as a contributing member of the Sales Support team while championing Stryker’s Mission and Values.

Functional Responsibilities:

Responsible for Sales Representatives calls regarding implants, instrumentation, disposable, and capital demonstration equipment required for surgeries and evaluations

Responsible for the accurate input of all surgical and trial equipment requests into the ERP, ensuring each surgery and trial request arrive accurately with no negative impact to surgery

Has the ability to research, analyze, and make an independent decision on best pathway(s) to move forward on a request.

Coordinate assets to cover requests with loaner and capital demonstration equipment for surgery, demonstration purposes, trials, and evaluations

Assisting with troubleshooting and providing emergency information intra-operatively

Responsible for the sales trials and short-term consignment schedule, communicate shipment details daily to DC and Kitting Teams

Ensure best-in-class service levels and response times through best-in-class response times for emails, and thetimely processing of order entry & product delivery on all equipment orders

Educate sales teams on all trial/short-term consignment program specifics ensuring understanding of program expectations

Responsible for logistics of disposable, capital demonstration equipment, instrument and implant loaner kits deliveries for surgery and evaluations

Accountable for the accurate record keeping of disposables, capital demonstration, loaner inventory and instrumentation in the field

Responsible for the accurate maintenance of short-term inventory in-field, including the retrieval, invoicing, and movement of inventory to long term consignment

Communicate specific details on delinquent field assets with department as well as both internal and external customers as required.

Research and correct order (inventory) issues for short term and capital demonstration equipment

Timely execution of rush shipment requests during high intensity situations, including patient on the OR table scenarios

Supply literature, samples and promotional materials where needed

Assist sales force with pricing requests

Creation of CER’sproviding analysis of on hand stock where necessary

Optimize assets through providing proactive analysis to appropriate commercial business partner

Coordinate special product requests working with the US custom team and RAQA whererequired

Foster the cultural discipline for continuous improvement by identifying opportunities & implementing solutions to improve product quality & process efficiency, reduce waste, & drive team engagement.

Actively participate in team and company meetings

Other duties as assigned by manager

Conduct & Compliance 

Abide by and support the policies set forth in the Stryker Code of Conduct 

Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker

Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards

Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy

Knowledge & Skill Requirements

Supply Chain/Logistics/Operation knowledge

Excellent communication skills, written and oral

Superior time management skills, ability to prioritize, organize and manage multiple functions while meeting daily deadlines and ensuring a high level of focus on detail and accuracy

Excellent time management and problem-solving skills

Ability to work independently in fast paced environment

Demonstrated customer service skills, including the ability to communicate professionally and effectively with field-based customers via telephone and e-mail to continuously drive customer satisfaction

Experience with Oracle is an asset 

Knowledge of Microsoft Excel is an asset

What You Will Need

Degree in sciences/supply chain OR 3 years relevant work experience

Experience in the medical field is an asset

Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered

About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at 

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