Manager, Service Delivery

3 weeks ago

Winnipeg, Canada CATSA ACSTA Full time

Summary of responsibilities:

The Manager, Service Delivery is responsible for managing the daily provision of security screening operations by Service Contractors (SCs) in accordance with all applicable aviation transport security regulations and in close collaboration with all key stakeholder representatives at the assigned airport(s) within a defined region. The Manager, Service Delivery performs all other duties and responsibilities related to the position as required.

What you need to succeed
To qualify for the position, you must have:

Graduation from a recognized college or university with a specialization in administration, logistics, social science or another specialty relevant to the duties of the position. A minimum of six (6) years of operational experience including liaising, developing collaborative working relations and establishing communication links with various external stakeholders within the industry. A minimum of four (4) years of experience conducting inspections or monitoring in a highly regulated environment where compliance to operating standards and procedures is critical. A minimum of three (3) years of experience writing reports and giving recommendations to management. Ability to use a variety of software applications such as Word, Excel, PowerPoint and mobile devices.

This position is best suited to individuals with the following skills and abilities:

Effective communication skills (both orally and in writing) in conveying operating standards and procedures. Ability to impact and influence others. Ability to work effectively under time constraints and stress. Ability to learn quickly and apply new concepts. Skilled in developing creative and effective learning solutions. Ability to work successfully in a team environment. Strong analytical skills. Sound judgment.

Valuable skills include:

Exposure to unionized work environments. Knowledge of the aviation industry and the related regulatory and security issues. Knowledge of CATSA's mandate and priorities, as well as an awareness of relevant legislation impacting CATSA. Familiarity with performance monitoring tools and software.

Specific work requirements:

Ability to work overtime as required; Ability to travel as required Language Profile: English essential Ability to obtain and maintain a Secret security clearance; and Be a Canadian citizen or permanent resident.

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