Account Manager
3 months ago
AboutPani
PaniEnergy is made up of a worldclass team of highly motivatedindividuals who share a mutual passion for the environment. We havecreated a webbased platform which enables the operators of watertreatment facilities to operate their plants more efficientlysaving energy consumablesand the environment. We are excited totackle challenging problems for the betterment of society. Ourworkplace environment fosters and encourages both ingenuity andcollaboration.
Pani is part of the 2024GlobalCleantech 100 list of companies committed to taking action on theclimate crisis for our contribution to accelerating the watersectors transition to net zero and we are looking for drivenenthusiastic people who share thisvision.
Position Description
You will be a key part of Panissales team reporting to CEO responsible for owning multiple(regional & strategic) endcustomer accounts & channelpartner relationships while creating new successful businessoutcomes including renewals growth. Working crossdepartmental youwill gather relevant information from Customer Success andOnboarding on value creation and customer product usage to driveeffective performance improvement plans with customers which willlead to renewals and upsellingopportunities.
AboutYou
Youhave a passion for water treatment and have a clear understandingof plant operations and processes. You enjoy the challenge ofworking on innovative projects with an equally talented group ofcoworkers who will both challenge and support you. You believe inlifelong learning and welcome the opportunity to constantly iterateand improve upon your skills. Fundamentally you want to use yourtalents and energy to better the world for others and contribute tothe responsible management of global water and energy and CO2reduction.
What you bring to theteam
- University degreein engineering sciences or relevant equivalent education andexperience
- Minimum of 3 years of salesmanagement or account management experience in the watersector
- TechnicalAcumen: Possess a deep understanding of technicaltreatment plant operations & processes especially in areas likedesalination (SWRO BWRO etc.) and municipal wastewater treatmentplants.
- CustomerInsight: Ability to identify customer challenges andcurate tailored use cases anddemos.
- InterpersonalProwess: Must exhibit outstanding interpersonalabilities fostering relationships with customers and internal teamsalike.
- CommunicationMastery: Adept at both written and verbalcommunication ensuring clear conveyance of value propositions andtechnical nuances.
- CustomerInteraction: Comfortable and confident in dealingwith customers across various organizationalhierarchies.
Responsibilities
- Buildand maintain strong meaningful relationships with clients as theirmain point of contact advocate and partner.
- Owna portfolio of client accounts gain a deep understanding of eachclients desired outcomes and work with internal partners to drivethe clients desired KPIs and outcomes.
- Trackand manage client advertising spending on a daily weekly andmonthly basis proactively identifying budget issues and proposingsolutions to clients.
- Provide media andmarketing research that addresses client needs and leverage thoseinsights to build multichannel advertising campaigns and makestrategic recommendations that will lead to outcomes exceedingclient goals.
- Perform complex data analysisderive insights and present reports to clients in a way that buildspartnership and an understanding of the value Pani delivers theirorganization on a regular cadence which may include but is notlimited to weekly status update meetings and quarterly businessreviews.
- Partner crossfunctionally with theproduct and development teams to investigate bugs and technicalissues and solveclientfacing issues while building a technicalunderstanding of Panis product suite.
- Partnerwith strategy and sales teams to build and present business casesfor evolving client product mix by expanding and exceeding clientsgoals.
- Empower clients with the education andinformation they need to successfully understand campaigns and datawithin the Pani platform including keeping clients up to date withproduct enhancements changes or technicalissues.
- Exceed client expectations for customerservice in every client interaction by overcommunicating andoverdelivering in response to clientinquiries.
Nice toHave
- Experiencewith B2B sales at any stage within the customerjourney
- Experience working for a SaaSstartup
Does this rolesound like the next step in yourcareer
Then we want to hear fromyou If you dont meet all of our requirements exactly then weinvite you to use your cover letter to tell us about your uniqueexperience we understand that talent comes from many places andthat skills aretransferable.
Compensation
Panioffers a competitive total rewards package which includes acomprehensive health & dental benefits and paid time off. Theannualized base salary range for this Victoriabased role is CAD$75000 to $120000. The base salary offered to the successfulcandidate will consider a wide array of factors including but notlimited to the individuals skill set level of experience applicableto the role they are being offered and consideration of internalequity. Actual salaries may vary and may be above or below therange based on various factors including but not limited tolocation experience andexpertise.
Our commitment to anextraordinary work environment
AtPani our values drive how we work with each other and we believethat being yourself at your place of work is just as important asthe work you do. We strive to foster an inclusive and diversecommunity for all employees from all walks of life. So no matteryour gender sexual orientation physical ability religion ethnicityrace age or geographical location we are a community that welcomesyou.
Our Pani Recruitment Teampersonally reviews eachapplication.
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