Bilingual Customer Service Agent

3 weeks ago

Québec City, Canada SPI Health and Safety Full time

Bilingual Customer Service Agent - Monday to Friday 8ham to 5hpm

Blainville, QC, Canada Req # Friday, May 24,

WHO WE ARE
With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business.

We are people with  GRIP : Go-Getter, Renders Service, Innovative, and Passionate for succeeding.

The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components:

Our Employees: Offer an employee journey where people grow personally and professionally

Our Community: Make this world a better place

Our Clients: Help customers’ employees go home safely



Our employees have spoken SPI is officially certified as a


INTERESTING LINKS
 

OUR OFFER

Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry. 

Group RRSP (matched by the employer) Flexible group insurance plan Access to a gym on the worksite Reimbursement for physical activity Employee discount on all our products Access to a telehealth program (% provided by the company) Program offering support to employees in need (SPI Connection Committee) Employee Assistance Program (EAP) gives you access to professional advice in all health matters Volunteer program (time paid for a cause that matters to you) Referral program with a $ bonus Continuous training and career opportunities A stimulating work environment filled with exciting challenges And the possibility of working in an environment where YOU matter

YOUR CHALLENGES 

Support customers by offering valuable and accurate information while answering questions and handling complaints about products and services.

YOUR RESPONSABILITIES

Answer customer requests through various channels (phone, chat, email); Perform data entry and conduct research; Interact with customers to provide them with the information requested on products and services and process and resolve complaints; Answer customer requests quickly; Communicate with customers through various channels; Assess customers’ needs and propose adequate solutions; Ensure customer satisfaction and offer professional customer service.


SPECIFIC MEASURES OF SUCCESS 

Service level; Average processing time; Average response time; CSAT; CES.



WHAT WE ARE LOOKING FOR 

Experience with a CRM, an asset; General experience in customer service and in a call center; Ease with technology; Bilingual, (French and english, written and spoken); Previous branch experience, an asset; Knowledge of health and safety, an asset.

Every day, our values guide our conduct to live in a respectful, honest, transparent and fair workplace.  Choose to make a difference   

You want to work for a growing organization with a meaningful mission and excellent work ethic?  We want to know you

SPI Health and Safety is an equal opportunity employer and is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To be eligible for this position, you must legally be permitted to work in Canada, without any additional sponsorship support from SPI Heath and Safety.

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