Service Writer

1 month ago

Grande Prairie, Canada Brandt Full time

Brandt is currently seeking a Service Writer for our Grande Prairie location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

 

Duties & Responsibilities

  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

#LI-onsite



Required Skills
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • Basic knowledge of accounting practices


Required Experience
  • Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
  • High School Diploma or equivalent experience
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • Basic knowledge of accounting practices

  • Service Writer

    7 months ago

    Grande Prairie, Canada OK Tire & Auto Service Full time

    **About us** OK Tire & Auto Service is a locally owned and operated business in Grande Prairie, AB. We are fast-paced, customer focused, and overall fun place to work. We are looking for hardworking individuals that want to be part of a growing business, and ensure top quality customer service. **Duties**: - Greet customers and provide excellent customer...

  • Service Writer

    6 months ago

    Grande Prairie, Canada Hansen Ford Lincoln Full time

    We are currently seeking a Service Advisor to join our team of front-line customer service professionals. What you bring to the Role: - Proactive self-starter with a desire for accountability - Provides a consistently exceptional customer experience - Positive and collaborative team player who operates with the highest integrity - Impeccable attention to...

  • Het Journeyman

    6 months ago

    Grande Prairie, Canada Western Star Trucks (North) Ltd. Full time

    **POSITION TITLE**: Heavy Equipment Technician Journeyman **DEPARTMENT**: Service **REPORTS TO**: Shop Foreman **KEY DIRECT REPORTS**: N/A **JOB SUMMARY**: Western Star Trucks (North) Ltd. has been family owned and operated since 1987. We are a leading supplier of the newest truck line in the industry and specialty trucks for the oilfield, mining,...

  • Accessibility Technician

    6 months ago

    Grande Prairie, Canada Eco Medical Equipment Full time

    **Our Purpose** At ECO Medical Equipment, our purpose is to contribute to exceptional outcomes for our clients. We have been providing our clients with the right solutions and excellent service for over 40 years. At ECO, our vision is to be Canada’s largest, most trusted, family-owned provider of homecare, mobility, and accessibility solutions. Our team...

  • Shop Foreman

    3 months ago

    Portage la Prairie, Canada Enns Brothers Full time

    We are looking for an experienced Shop Foreman to join our high performing service team in Portage la Prairie. In this role you will be assisting in the efficient daily operation of the Service Department by assigning work, evenly loading the service shop and assisting with problem-solving as needed, shop tool requirements, facility maintenance and customer...