Campaigns and Dialer Reporting Analyst

1 month ago


Pickering, Canada goeasy Full time

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team

Our LendCare subsidiary is seeking to hire a Campaigns and Dialer Reporting Analyst to help support the overall dialing operations for our sales, customer service and collections departments. Our ideal candidate is an action-oriented and passionate leader with exceptional expertise in the complex, multi-dimensional components of contact center support functions, including reporting and analytics and campaign management and dialer operations efficiency. 

Responsibilities

  • Demonstrate leadership, knowledge, and application of industry call center support processes, Dialing operations, KPIs and Campaign Management experience 
  • Day to day management of the respective teams to develop and maintain operational programs to meet business objectives such as list management, dialer effectiveness and maximizing RPCs and ultimately sales and collections activity 
  • Partner with our data and BI teams to develop dashboards and reports that measure the campaign and dialer scorecards 
  • Build and maintain dashboards and reporting to measure the effectiveness of each campaign and communication method (SMS / Voice / Email) within the various risk groups 
  • Establishes, monitors, and maintains current and future operational policies and procedures  
  • Participate in business reviews and help drive discussions to identify and improve outcomes 

Requirements: 

  • 3-5 years' experience in a contact centre platform and in a business enablement support role (Workforce planning, Business Analytics, Quality and Training) 
  • Familiarity with SQL queries 
  • Advanced knowledge of Microsoft Excel- Pivot Tables, data tools, conditional formulas, index/match, vlookup, VBA 
  • Working knowledge of Call Centre Technology (Dialer, IVR, Reporting) 
  • Experience in financial services is an asset but not mandatory 
  • Experience with process engineering to positively impact the bottom line  
  • Hands-on experience successfully navigating the growing complexity of a fast-growing business 
  • Strong understanding of organizational development, policy development, and people practices 
  • Ability to think critically and apply rigour yet move with the pace of a high growth organization 
  • Ability to communicate with all levels of retail and corporate management 
  • Excellent writing skills with attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner 
  • Full-time availability with the ability to work in our head office in Pickering, ON 

About Us:

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why join us:

Diversity, Inclusion, and Equal Opportunity Employment"

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.



  • Pickering, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and...


  • Pickering, Ontario, Canada goeasy Full time

    About the Role:We are seeking a highly skilled Campaigns and Dialer Reporting Specialist to join our team at goeasy Ltd. As a key member of our LendCare subsidiary, you will play a critical role in supporting the overall dialing operations for our sales, customer service, and collections departments.Key Responsibilities:Develop and maintain operational...

  • Campaign Manager

    6 months ago


    Pickering, Canada Search Engine People Full time

    About the Role: Are you a forward-thinking Campaign Manager (Paid Media Specialist) ? Do you thrive in a dynamic, innovative environment helping clients achieve (and exceed!) their goals? Do you love sharing your knowledge and working cross functionally? If so, we have a fantastic opportunity for you to join our team! As a Campaign Manager, you will...


  • Pickering, Canada Search Engine People Full time

    **Job description** **Campaign Manager (Paid Media Specialist)** Are you a forward-thinking **Campaign Manager (Paid Media Specialist)**? Do you thrive in a dynamic, innovative environment helping clients achieve (and exceed!) their goals? Do you love sharing your knowledge and working cross functionally? If so, we have a fantastic opportunity for you to...


  • Pickering, Ontario, Canada Vaco Full time

    About VacoCompany OverviewVaco is a leading provider of specialized talent and consulting services, dedicated to helping businesses succeed through our unique approach to recruitment, staffing, and business solutions.Salary: $80,000 - $120,000 per yearJob DescriptionWe are currently seeking an experienced Financial Reporting Analyst - Accounting Expert to...

  • Campaign Manager

    1 month ago


    Pickering, Canada Search Engine People Full time

    **Campaign Manager (Paid Media Specialist)** **Role Summary**: As a Campaign Manager, you will focus on the day-to-day operations of paid digital media to ensure success. Working closely with our Account Team, you will cultivate strong partnerships with internal teams and clients, making sure that all campaigns are set up for success and meet the clients’...

  • Financial Analyst

    2 weeks ago


    Pickering, Ontario, Canada Tax and accounting solution Full time

    Job OverviewWe are seeking a highly skilled Financial Analyst to join our team at Tax and accounting solution. As a key member of our financial team, you will be responsible for providing financial expertise and support to ensure the smooth operation of our business.About the RoleThe successful candidate will have experience in bookkeeping and financial...

  • Data Analyst

    6 months ago


    Pickering, Canada goeasy Full time

    Embark on a journey with one of Canada's fastest growing companies - welcome to goeasy! We have been honored with recognitions such as **Waterstone Canada’s Most Admired Corporate Cultures**, the **2022 Report on Business Women Lead Here**, **Report on Business for Canada’s Top Growing Companies** and **TSX30** **as one of the **best performing companies...

  • Operations Analyst

    5 months ago


    Pickering, Canada The Shandex Group Full time

    Reporting to the Director of Operations, the Operations Analyst supports the Operations team by developing and implementing data analyses that will optimize operational efficiencies. This role adds value to Shandex by helping the Operations Team make better business decisions by providing accurate and organized data and identify various facts and trends that...

  • Financial Analyst

    5 months ago


    Pickering, Canada Investigative Solutions Network Inc Full time

    **Financial Analyst - Payroll** Working both independently and as a part of the Finance team, the Accounting Analyst will play pivotal role within the organization. This is a well-rounded role and you will be involved in all activities within the accounting department from payroll to month end. - Prepare the bi-weekly payroll summary file for 75+ full-time...


  • Pickering, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and...


  • Pickering, Canada Lenbrook Group of Companies Full time

    **MARKETING COMMUNICATIONS SPECIALIST - 12 MONTH CONTRACT** Lenbrook International is on an incredible journey to deliver high-resolution audio to households worldwide through innovative technology and elegantly designed products. For over 50 years, our brands NAD and PSB have been pioneers in high-end audio, alongside the esteemed brands we represent,...


  • Pickering, Ontario, Canada Search Engine People Full time

    About the Role:As a Digital Marketing Strategist, you will be responsible for developing and implementing paid media strategies and campaigns to drive business growth. With a focus on search engine marketing (SEM), display advertising, video advertising, and social media platforms, you will cultivate strong partnerships with internal teams and clients to...


  • Pickering, Ontario, Canada Search Engine People Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Strategist to join our team as a Paid Media Specialist. This role involves developing and implementing paid media strategies and campaigns for clients across various platforms, ensuring their success and ROI.Job DescriptionThe successful candidate will have ownership and management of numerous...


  • Pickering, Ontario, Canada Search Engine People Full time

    About the Role: We are seeking a skilled Digital Media Strategist to join our team at Search Engine People. As a Digital Media Strategist, you will be responsible for developing and implementing paid media strategies and campaigns for our clients. The ideal candidate will have a minimum of 3-5 years of experience working in a Search Engine Marketing (SEM)...


  • Pickering, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join...


  • Pickering, Canada THE SHANDEX GROUP Full time

    The Shandex Group is a Canadian importing and distribution company located in Pickering, Ontario. Specializing in the distribution of private label and branded products, Shandex manages its own GMP and HACCP compliant distribution centers. We are currently seeking a detail orientated and efficient Warehouse Inventory Analyst to join our existing...


  • Pickering, Canada THE SHANDEX GROUP Full time

    The Shandex Group is a Canadian importing and distribution company located in Pickering, Ontario. Specializing in the distribution of private label and branded products, Shandex manages its own GMP and HACCP compliant distribution centers. We are currently seeking a detail orientated and efficient Warehouse Inventory Analyst to join our existing...

  • Social Media Lead

    2 months ago


    Pickering, Canada Weed Me Full time

    **About Us**: Weed Me Inc is a dynamic and rapidly growing cannabis company. We're passionate about delivering top-notch products while building a community around cannabis culture. We're looking for a Social Media Lead who is not only a social media expert but also deeply knowledgeable about the cannabis industry. If you thrive in a fast-paced environment,...


  • Pickering, Canada Black & McDonald Limited Full time

    ABOUT THIS CAREER OPPORTUNITY Black & McDonald's Power Generation team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. The Project Controls Cost & Schedule Analyst will be responsible for supporting the project managers with the cost & schedule...