Campaigns and Dialer Reporting Analyst

1 month ago

Pickering, Canada goeasy Full time

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and brightest to join our team

**Responsibilities**:

- Day to day management of the respective teams to develop and maintain operational programs to meet business objectives such as list management, dialer effectiveness and maximizing RPCs and ultimately sales and collections activity
- Partner with our data and BI teams to develop dashboards and reports that measure the campaign and dialer scorecards
- Establishes, monitors, and maintains current and future operational policies and procedures
- Participate in business reviews and help drive discussions to identify and improve outcomes

**Requirements**:

- 3-5 years' experience in a contact centre platform and in a business enablement support role (Workforce planning, Business Analytics, Quality and Training)
- Familiarity with SQL queries
- Advanced knowledge of Microsoft Excel
- Pivot Tables, data tools, conditional formulas, index/match, vlookup, VBA
- Working knowledge of Call Centre Technology (Dialer, IVR, Reporting)
- Experience in financial services is an asset but not mandatory
- Experience with process engineering to positively impact the bottom line
- Hands-on experience successfully navigating the growing complexity of a fast-growing business
- Strong understanding of organizational development, policy development, and people practices
- Ability to communicate with all levels of retail and corporate management
- Excellent writing skills with attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
- Full-time availability with the ability to work in our head office in Pickering, ON

**About Us**:
We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

**Why join us**:
**Diversity, Inclusion, and Equal Opportunity Employment"**

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

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