Guest Experience Supervisor

3 months ago

Surrey, Canada Century Group Full time

Guest Experience Supervisor (Full-time) - Civic

POSTED
10 September 2024

LOCATION
Surrey, BC

Civic Hotel, Autograph Collection, is a bold landmark that merges BC’s artistry, culture and flavours with the spirit of entrepreneurial discovery — an independent, boutique hotel located in the heart of Surrey City and next to Surrey Central SkyTrain Station.
 

Civic Hotel proudly stands at the intersection of now and next, the great city center’s icon. 

Why Join Our Team?

Civic Hotel offers our team members a variety of benefits, including competitive wages, extended health and dental, generous hotel and food discounts at thousands of Marriott global properties, and the ability to advance your career through training and development opportunities As a part of Century Group, career growth opportunities are available within other areas of hospitality and expand across a diverse group of companies and corporate divisions. Apply now to discover your next career move



Role Summary 

Reporting to the Front Desk Manager, the Guest Experience Supervisor will assist in the day to day function of the Front Office – Concierge, Switchboard, and Front Desk.

Key Accountabilities

Leads by example and supervises daily operations with shift rotational work at the Front Desk; assists with check-ins and check-outs at the front desk; while consistently maintaining high level of service.  Handles guest comments and concerns in a timely and professional manner, ensuring guest needs are met. Helps achieve departmental goals and contributes ideas for better guest satisfaction, colleague relations and revenue enhancement by providing motivational leadership. Collaborates with the Housekeeping Manager to ensure pre-arrival requirements are met in preparation for check in.  Works in conjunction with hotel security officers to respond to disturbances in guest rooms, medical emergencies, undesirable guests and including overall safety and security throughout the hotel. Oversees all areas of the hotel operation in the absence of senior management, acting upon urgent issues as required and reporting observations to the Front Desk Manager.  Ensures the lobby, front desk and all public areas are clean, tidy and well maintained.  Attends various meetings and hotel functions as relating to the Front Office as required.  Is able to work and assist in other areas within Room Division to cover as needed.  Performs any other duties as assigned by management.

Education & Experience

A degree in Hotel & Restaurant Management, Hospitality is preferred, with a minimum 2 years of previous supervisory or management capacity in the Front Office division of a boutique or luxury hotel setting.

Required Knowledge, Skills and Abilities

Extensive knowledge of Front Office policies and procedures. Proficiency in computer applications such as but not limited to MS Office, Google applications, etc. Proficiency in Opera is an asset.  Must have a flexible schedule and available to do overnight coverage.

CIV1

  • Guest Experience Supervisor

    7 months ago

    Surrey, Canada Civic Hotel Full time

    Civic Hotel, Autograph Collection, is a bold landmark that merges BC’s artistry, culture and flavours with the spirit of entrepreneurial discovery — an independent, boutique hotel located in the heart of Surrey City and next to Surrey Central SkyTrain Station. Civic Hotel proudly stands at the intersection of now and next, the great city center’s...

  • Guest Experience Supervisor

    7 months ago

    Surrey, Canada Civic Hotel Full time

    Civic Hotel, Autograph Collection, is a bold landmark that merges BC’s artistry, culture and flavours with the spirit of entrepreneurial discovery — an independent, boutique hotel located in the heart of Surrey City and next to Surrey Central SkyTrain Station. Civic Hotel proudly stands at the intersection of now and next, the great city center’s...

  • Guest Experience Supervisor

    6 months ago

    Surrey, Canada Civic Hotel Full time

    Civic Hotel, Autograph Collection, is a bold landmark that merges BC’s artistry, culture and flavours with the spirit of entrepreneurial discovery — an independent, boutique hotel located in the heart of Surrey City and next to Surrey Central SkyTrain Station. Civic Hotel proudly stands at the intersection of now and next, the great city center’s...

  • Guest Experience Manager

    6 months ago

    Surrey, Canada Milestones Full time

    Our Milestones' team is rapidly growing and we're looking for Managers to join our location in **South Point**! The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine...

  • Guest Experience Manager

    4 days ago

    Surrey, British Columbia, Canada Disability Solutions Full time

    Join Disability Solutions as a Guest Experience Manager and play a key role in delivering a world-class guest experience.The estimated salary for this position is $25.75 per hour, with opportunities to earn up to $28.73 per hour, including target bonuses.Job Description:This position involves collaborating with store leadership to develop and sustain local...

  • Assistant Manager, Guest Experience

    4 months ago

    Surrey, Canada Lululemon Full time

    Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Seasonal Guest Experience Specialist

    4 days ago

    Surrey, British Columbia, Canada Disability Solutions Full time

    Job OverviewThe Guest Experience Lead plays a pivotal role in delivering exceptional in-store experiences to our valued guests. This dynamic role involves providing expert product education, highlighting the unique value of our products and brand, to meet the diverse needs of each guest.About UsDisability Solutions is dedicated to empowering individuals with...

  • Guest Experience Ambassador

    7 months ago

    Surrey, Canada Civic Hotel Full time

    Civic Hotel, Autograph Collection, is a bold landmark that merges BC’s artistry, culture and flavours with the spirit of entrepreneurial discovery — an independent, boutique hotel located in the heart of Surrey City and next to Surrey Central SkyTrain Station. Civic Hotel proudly stands at the intersection of now and next, the great city center’s...

  • Guest Experience Ambassador

    7 months ago

    Surrey, Canada Civic Hotel Full time

    Civic Hotel, Autograph Collection, is a bold landmark that merges BC’s artistry, culture and flavours with the spirit of entrepreneurial discovery — an independent, boutique hotel located in the heart of Surrey City and next to Surrey Central SkyTrain Station. Civic Hotel proudly stands at the intersection of now and next, the great city center’s...

  • Guest Services Representative

    6 months ago

    Surrey, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. JLL is currently seeking 2 dynamics individuals for the position of Guest Services Representative to ensure every customer interaction is carried out in a professional, courteous and efficient manner. WHAT YOU WILL DO Maintain a thorough knowledge of the shopping centre's services,...

  • Dining Experience Leader

    3 months ago

    Surrey, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure excellent service for our guests at beBee Professionals in Surrey, Canada.Key Responsibilities:Lead a team of restaurant staff to deliver exceptional customer experiences.Collaborate with management to optimize restaurant operations and maintain high...

  • Guest Service Agent

    6 months ago

    Surrey, Canada Sheraton Vancouver Guildford Hotel Full time

    The Sheraton Vancouver Guildford Hotel is one of Surrey's premier hotels. It is situated on the gateway to Vancouver, overlooking the Coastal Mountain range and the beautiful Fraser Valley. With 279 newly renovated guest rooms, 18 meetings rooms totalling 26,000 square feet, our space offers the utmost flexibility to fit the needs of our guests. At Sheraton...

  • Guest Service Agent

    2 months ago

    Surrey, Canada Sheraton Vancouver Guildford Hotel Full time

    The Sheraton Vancouver Guildford Hotel is one of Surrey's premier hotels. It is situated on the gateway to Vancouver, overlooking the Coastal Mountain range and the beautiful Fraser Valley. With 279 newly renovated guest rooms, 18 meetings rooms totalling 26,000 square feet, our space offers the utmost flexibility to fit the needs of our guests. At Sheraton...

  • Guest Services Representative-1

    6 months ago

    Surrey, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. WHAT YOU’LL BE DOING Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional...

  • Guest Services Coordinator

    3 days ago

    Surrey, British Columbia, Canada Disability Solutions Full time

    Role OverviewThe Guest Experience Lead is a critical role within our retail team at Disability Solutions. As a key ambassador for our brand, you will be responsible for delivering exceptional guest experiences, driving store performance, and achieving sales targets.About the TeamWe are a passionate and dedicated team, committed to creating inclusive...

  • Front of House Supervisor

    6 months ago

    Surrey, Canada Boston Pizza International, Inc. Full time

    **Front of House (FOH) Night Supervisor**: A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the...

  • Member Experience Supervisor, Tong Louie Family Ymca

    3 months ago

    Surrey, Canada YMCA BC Full time

    **Date Posted**:September 18th, 2024 **Position Title**:Member Experience Supervisor **Location**:Tong Louie Family YMCA (14988 57 Ave, Surrey) **Terms**:Permanent Full Time **Hours**:35 hours per week **Shift**:Shifts vary but will include weekdays, evenings, weekends and holidays Shifts will vary based on the needs of the center **Start Date**:As...

  • Kitchen Supervisor

    7 days ago

    Surrey, British Columbia, Canada Pardesi Sweets & Restaurant Ltd. Full time

    Job Title: Kitchen SupervisorWe are seeking a highly skilled and experienced Kitchen Supervisor to join our team at Pardesi Sweets & Restaurant Ltd.About the Job:Prepare and cook complete meals or individual dishes and foodsSupervise kitchen staff and helpersKey Responsibilities:The successful candidate will be responsible for preparing and cooking...

  • Member Experience Representative

    3 months ago

    Surrey, Canada YMCA BC Full time

    **Date Posted**: October 7, 2024 - ** Position Title**: Member Experience Representative **Location**:Tong Louie Family YMCA (14988 57 Ave, Surrey BC) **Terms**:Permanent Part Time, 4-24 hours/week **Shifts**: Shifts vary and include weekdays and weekends. Coverage needed for morning shifts starting at 5:15am. **Start Date**: As soon as...

  • Member Experience Representative

    3 months ago

    Surrey, Canada YMCA BC Full time

    **Date Posted**: September 9, 2024 - ** Position Title**: Member Experience Representative **Location**:Tong Louie Family YMCA (14988 57 Ave, Surrey BC) **Terms**:Permanent Part Time, 4-24 hours/week **Shifts**: Shifts vary and include weekdays, evenings, and weekends **Start Date**: As soon as possible **Salary**:0-500 hours $17.94 per hour 501-1000...