Assistant Manager, Guest Experience

4 weeks ago

Surrey, Canada Lululemon Full time

Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Job Summary
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.
Core Responsibilities of the Job
Leadership and People Management
- Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
- Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
- Implement the Store Manager's People vision for the store and cascade to team members.
- Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.
- Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.
- Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
- Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.

Guest Experience and Community
- Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
- Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.
- Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to "make it right" for guests.

Operations, Product, and Strategy
- Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).
- Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished.
- Open and close the store in accordance with the opening and closing procedures.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility
- Accountable for delegated aspects of controllable budget and labor hours

People Management
- Leadership role directly responsible for subset of store employees as delegated by Store Manager

What We Look For
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
- Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
- Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
- Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
- Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
- Change Management Leadership: Leads others through change processes and uncertainty
- Interactive Communication: Conveys information effectively and understands information shared w

  • Guest Experience Manager

    3 months ago

    Surrey, Canada Milestones Full time

    Our Milestones' team is rapidly growing and we're looking for Managers to join our location in **South Point**! The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine...

  • Guest Experience Supervisor

    2 weeks ago

    Surrey, British Columbia, Canada Century Group Full time

    Job SummaryThe Guest Experience Supervisor is a key member of the Front Office team at Century Group, responsible for ensuring exceptional guest experiences and efficient hotel operations.Key ResponsibilitiesLead daily Front Office operations, including check-ins, check-outs, and guest services.Handle guest complaints and concerns in a professional and...

  • Guest Experience Supervisor

    2 weeks ago

    Surrey, British Columbia, Canada Century Group Full time

    Job SummaryThe Guest Experience Supervisor is a key member of the Front Office team at Century Group, responsible for ensuring exceptional guest experiences and efficient hotel operations.Key ResponsibilitiesLead daily Front Office operations, including check-ins, check-outs, and guest services.Handle guest complaints and concerns in a professional and...

  • Guest Experience Supervisor

    4 days ago

    Surrey, British Columbia, Canada Century Group Full time

    Guest Experience SupervisorCivic Hotel, Autograph Collection, is a bold landmark that merges BC's artistry, culture, and flavours with the spirit of entrepreneurial discovery.The Guest Experience Supervisor will assist in the day-to-day function of the Front Office – Concierge, Switchboard, and Front Desk.Key ResponsibilitiesLeads by example and supervises...

  • Guest Experience Supervisor

    4 days ago

    Surrey, British Columbia, Canada Century Group Full time

    Guest Experience SupervisorCivic Hotel, Autograph Collection, is a bold landmark that merges BC's artistry, culture, and flavours with the spirit of entrepreneurial discovery.The Guest Experience Supervisor will assist in the day-to-day function of the Front Office – Concierge, Switchboard, and Front Desk.Key ResponsibilitiesLeads by example and supervises...

  • Guest Experience Supervisor

    2 weeks ago

    Surrey, Canada Century Group Full time

    Guest Experience Supervisor (Full-time) - Civic POSTED 10 September 2024 LOCATION Surrey, BC Civic Hotel, Autograph Collection, is a bold landmark that merges BC’s artistry, culture and flavours with the spirit of entrepreneurial discovery — an independent, boutique hotel located in the heart of Surrey City and next to Surrey Central...

  • Guest Experience Supervisor

    7 days ago

    Surrey, British Columbia, Canada Century Group Full time

    Guest Experience SupervisorCivic Hotel, a boutique hotel located in the heart of Surrey City, is seeking a Guest Experience Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.Key Responsibilities:Lead by example and...

  • Guest Experience Supervisor

    7 days ago

    Surrey, British Columbia, Canada Century Group Full time

    Guest Experience SupervisorCivic Hotel, a boutique hotel located in the heart of Surrey City, is seeking a Guest Experience Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.Key Responsibilities:Lead by example and...

  • Guest Experience Supervisor

    6 days ago

    Surrey, British Columbia, Canada Century Group Full time

    Guest Experience SupervisorCivic Hotel, a boutique hotel located in the heart of Surrey City, is seeking a Guest Experience Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service.Key Responsibilities:Lead by example and supervise daily...

  • Guest Experience Supervisor

    6 days ago

    Surrey, British Columbia, Canada Century Group Full time

    Guest Experience SupervisorCivic Hotel, a boutique hotel located in the heart of Surrey City, is seeking a Guest Experience Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service.Key Responsibilities:Lead by example and supervise daily...

  • Guest Experience Supervisor

    24 hours ago

    Surrey, British Columbia, Canada Century Group Full time

    Guest Experience SupervisorCivic Hotel, a boutique hotel located in the heart of Surrey City, is seeking a Guest Experience Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.Key Responsibilities:Lead by example and...

  • Guest Experience Supervisor

    2 days ago

    Surrey, British Columbia, Canada Century Group Full time

    Guest Experience SupervisorCivic Hotel, a boutique hotel located in the heart of Surrey City, is seeking a Guest Experience Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.Key Responsibilities:Lead by example and...

  • Guest Experience Supervisor

    4 hours ago

    Surrey, British Columbia, Canada Century Group Full time

    Guest Experience SupervisorCivic Hotel, a boutique hotel located in the heart of Surrey City, is seeking a Guest Experience Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service.Key Responsibilities:Lead by example and supervise daily...

  • Guest Experience Supervisor

    1 hour ago

    Surrey, British Columbia, Canada Century Group Full time

    Guest Experience SupervisorCivic Hotel, a boutique hotel located in the heart of Surrey City, is seeking a Guest Experience Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service.Key Responsibilities:Lead by example and supervise daily...

  • Overnight Guest Experience Supervisor

    3 months ago

    Surrey, Canada Civic Hotel Full time

    Civic Hotel, Autograph Collection, is a bold landmark that merges BC’s artistry, culture and flavours with the spirit of entrepreneurial discovery — an independent, boutique hotel located in the heart of Surrey City and next to Surrey Central SkyTrain Station. Civic Hotel proudly stands at the intersection of now and next, the great city center’s...

  • Guest Experience Ambassador

    1 week ago

    Surrey, British Columbia, Canada McDonald's Full time

    {"title": "Guest Experience Role", "description": "Deliver Exceptional Guest ExperiencesAs a Guest Experience Leader at McDonald's, you will be the face of our brand, responsible for creating memorable experiences for our guests. Your passion for people and commitment to excellence will shine through in every interaction.Key Responsibilities:Anticipate and...

  • Guest Experience Ambassador

    1 week ago

    Surrey, British Columbia, Canada McDonald's Full time

    {"title": "Guest Experience Role", "description": "Deliver Exceptional Guest ExperiencesAs a Guest Experience Leader at McDonald's, you will be the face of our brand, responsible for creating memorable experiences for our guests. Your passion for people and commitment to excellence will shine through in every interaction.Key Responsibilities:Anticipate and...

  • Guest Experience Ambassador

    4 months ago

    Surrey, Canada Civic Hotel Full time

    Civic Hotel, Autograph Collection, is a bold landmark that merges BC’s artistry, culture and flavours with the spirit of entrepreneurial discovery — an independent, boutique hotel located in the heart of Surrey City and next to Surrey Central SkyTrain Station. Civic Hotel proudly stands at the intersection of now and next, the great city center’s...

  • Guest Experience Ambassador

    3 months ago

    Surrey, Canada Civic Hotel Full time

    Civic Hotel, Autograph Collection, is a bold landmark that merges BC’s artistry, culture and flavours with the spirit of entrepreneurial discovery — an independent, boutique hotel located in the heart of Surrey City and next to Surrey Central SkyTrain Station. Civic Hotel proudly stands at the intersection of now and next, the great city center’s...

  • Guest Experience Ambassador

    4 months ago

    Surrey, Canada Civic Hotel Full time

    Civic Hotel, Autograph Collection, is a bold landmark that merges BC’s artistry, culture and flavours with the spirit of entrepreneurial discovery — an independent, boutique hotel located in the heart of Surrey City and next to Surrey Central SkyTrain Station. Civic Hotel proudly stands at the intersection of now and next, the great city center’s...