Member Experience Representative

3 months ago

Surrey, Canada YMCA BC Full time

**Date Posted**: October 7, 2024
- ** Position Title**: Member Experience Representative

**Location**:Tong Louie Family YMCA (14988 57 Ave, Surrey BC)

**Terms**:Permanent Part Time, 4-24 hours/week

**Shifts**: Shifts vary and include weekdays and weekends. Coverage needed for morning shifts starting at 5:15am.

**Start Date**: As soon as possible

**Salary**:0-500 hours $17.94 per hour

501-1000 hours $18.48 per hour

1001 - 1500 hours $19.04 per hour

1500 + hours $19.61 per hour

**Reports To**:Supervisor, Member Experience

**Nature & Scope**:
The Member Experience Staff works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch. The primary focus on membership sales, engagement and retention while supporting delivery of YMCA SAM Standards and member programs and services within the branch. The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, family youth programming. The work is performed within established practices and involves routine duties. Tasks are performed under general supervision and duties are assigned with detailed or specific instructions as to methods and procedures to be followed.

**Major Responsibilities**:

- Promote membership and program sales and services in a positive and professional manner
- Provide facility tours through 7 steps of selling sales process
- Meet and exceed projected sales targets
- Use established systems and structures to record and report on member satisfaction, interest trends, and activities
- Promote and educate on all program offerings relevant to member/family
- Provide exemplary customer service to all members, guests and participants in all program areas
- Learn member names and use them during interactions
- Engage in new member phone calls and engage in milestone member retention calls
- Follow SAM Standards for service excellence
- Perform member orientations for the fitness floor and use of equipment
- Provide assistance and support to members in program areas including fitness and child, family youth programming
- Support member and participant programs check-in process
- Assist with set up programming areas including group fitness and child, family, youth
- Oversee fitness floor, programming, and member behaviour
- Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries
- Be prepared to change course quickly based on situational changes to the schedule or program delivery
- Diffuse conflict situations through Non-violent Crisis Intervention methodology
- Remain calm and use supportive language when dealing with upset members and stressful situations
- Assist with training new staff/volunteers in procedures and practices
- Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff
- Maintains a neat, orderly, and clean environment, including all facility program areas, common spaces, and changerooms
- Regular walk throughs of program areas to ensure member compliance, safety and cleanliness

**Requirements**:

- Current Standard First Aid and CPR-C & AED certificate
- Computer proficiency, including Microsoft Office and CRM systems experience
- Experience with ActiveNet an asset
- Excellent communication and interpersonal skills with customer service orientation
- Experience in a fitness facility or recreation centre an asset
- Access to reliable transit or a vehicle
- Conflict resolution training an asset
- Fitness Theory, Group Fitness certification and/or Personal Training an asset
- 3 professional references

**Application Deadline**: October 17, 2024The YMCA cares about the same things you do: raising healthy and resilient children, ensuring youth feel confident and supported, and helping people feel healthy and connected to others in the community**. **As the Lower Mainland's largest operational charity, we are 4,000 staff and volunteers providing vital community services that are having a positive impact on some of the community's most pressing social issues. Central to our success are:

- The **people** who unite behind our mission to help people reach their potential
- The safe and welcoming **places** we provide—from health and fitness facilities to childcare centres to camps—that foster a sense of community
- The comprehensive community **programs** that provide the skills, opportunities and confidence people need to achieve their potential

These people, places, and programs come together to create a sense of belonging and a supportive network that have proven time and again to help people achieve their personal goals. For some the impact can be truly transformational and can have an enormous ripple effect on those around them.

**About You**:

- ** Do the right thing - **You are caring, respectful, honest and resp

  • Member Experience Representative

    4 months ago

    Surrey, Canada YMCA BC Full time

    **Date Posted**: September 9, 2024 - ** Position Title**: Member Experience Representative **Location**:Tong Louie Family YMCA (14988 57 Ave, Surrey BC) **Terms**:Permanent Part Time, 4-24 hours/week **Shifts**: Shifts vary and include weekdays, evenings, and weekends **Start Date**: As soon as possible **Salary**:0-500 hours $17.94 per hour 501-1000...

  • Personal Trainer/member Experience Representative

    7 months ago

    Surrey, Canada YBC Full time

    Looking for a great organization that provides flexible hours? Are you obsessed with providing excellent customer service and sharing your fitness knowledge with the community? Looking to grow your fitness career and make a real impact at the Y? If you answered yes to any of these questions, we’re looking for you! YMCA Personal trainers/ Member...

  • Personal Trainer/member Experience Representative

    1 day ago

    Surrey, Canada YMCA of GREATER VANCOUVER Full time

    Looking for a great organization that provides flexible hours? - Are you obsessed with providing excellent customer service and sharing your fitness knowledge with the community? - Looking to grow your fitness career and make a real impact at the Y? - If you answered yes to any of these questions, we’re looking for you! YMCA Personal trainers/ Member...

  • Personal Trainer/member Experience Representative

    2 days ago

    Surrey, Canada YMCA BC Full time

    **Date Posted**: January 15th, 2025 - ** Position Title**: Personal Trainer/Member Experience Representative **Location**: Tong Louie Family YMCA (14988 57 Ave, Surrey) **Terms**:Permanent Full-Time, 35 hours/week **Shifts**: Shifts vary and include weekdays, evenings, and weekends **Start Date**: As soon as possible **Salary**:Personal...

  • Member Services Representative

    4 months ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Member Services Representative

    2 weeks ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Member Services Representative

    2 weeks ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Member Services Representative

    2 weeks ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Member Services Representative

    1 week ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Member Services Representative

    7 days ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Member Services Representative

    5 days ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Member Service Representative

    4 hours ago

    Surrey, Canada Vancity Full time

    **About Vancity**: - When you join Vancity as an employee and a member, you join a movement that believes that when we use money for what’s right, we truly are a financial force for change. - At Vancity, our vision is a transformed economy that protects the earth and guarantees equity for all. This vision captures our aspirations and guides our work to be...

  • Member Service Representative

    7 months ago

    Surrey, Canada BCAA Full time

    Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...

  • Member Experience Representative

    6 days ago

    Surrey, Canada YMCA BC Full time

    **Date Posted**:January 10, 2025 ** Position Title**: Member Experience Representative **Location**:Tong Louie Family YMCA (14988 57 Ave, Surrey BC) **Terms**:Permanent Part Time, 4-24 hours/week **Shifts**: Shifts vary and include weekdays, evenings and weekends **Start Date**: As soon as possible **Salary**:0-500 hours $17.94 per hour 501-1000 hours...

  • Overnight Member Services Representative

    5 days ago

    Surrey, Canada planet fitness Full time

    Planet Fitness is looking for energetic, enthusiastic **Overnight Member Service Representatives** that are passionate about health & fitness to join our amazing team. We have multiple hourly Member Service Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Overnight Member Service...

  • Member Service Representative

    2 weeks ago

    Surrey, Canada BCAA Full time

    Work at an award-winning top employer! If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move...

  • Member Services Representative

    2 weeks ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Member Services Representative

    7 days ago

    Surrey, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Member Service Representative

    8 months ago

    Surrey, Canada Fitness World Full time

    Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this hybrid sales and service position, you:Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.Create a...

  • Member Service Representative

    7 months ago

    Surrey, Canada Fitness World Full time €17

    Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this hybrid sales and service position, you:Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.Create a...