Client Support Tier 2

3 weeks ago

Mississauga, Canada Fiserv Full time

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10336147 Date posted 06/07/2024 End Date 08/01/2024 City Mississauga State/Region Ontario Country Canada Location Type Remote

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Tier 2 - Sr Associate III

What does a successful Client Operations Support Associate do at Fiserv?

We are seeking a motivated bi-lingual individual to work closely with our higher valued merchants and other internal teams to successfully upgrade merchants to our Clover solution set including identifying software/subscription opportunities. You'll also support promotional offerings tied to value added services tied to the Clover product line. Working with merchants, you'll help to enable Amex Optblue and UP in order to meet our contractual obligations with American Express and China Union Pay (UPI)

What you will do:

Use customer empathy, problem-solving and interpersonal skills to retain merchants and minimize attrition. Ensure timely reporting, referral, follow-up and escalation of internal and external client issues to minimize disruption to service and overall impact to Fiserv merchants. Stay current on company implementations and changes. Possess a detailed knowledge of policies and procedures with a broad understanding of the client operation. Maintain a thorough understanding of relevant Fiserv products, platforms, systems, operational areas and processes. Effectively communicate at all levels within the organization. Achieve timely and successful resolution of customer issues and inquiries in conjunction with “Customer First” initiatives.


What you will need to have:

High school diploma or equivalent. College degree preferred 2+ years industry experience in a customer facing role Bilingual- fluent in English and French

What would be great to have:

Knowledge of Microsoft Excel, Microsoft Access and the South platform


Travel required: 10%

Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.


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