Technical Client Support Tier 1/2

6 months ago

Mississauga, Canada i3 Solutions Inc. Full time

Responsibilities include but are not limited to:

- Monitoring/Resolution of issues relating to back-ups, server functionality, websites and other IT support systems
- Teach clients the advantages and features of more advanced tools by i3 Solutions Inc.
- Resolve end-user IT issues (i.e. password reset, software questions, PC hardware problems, server problems, Internet connectivity, configurations, and etc.)
- Perform in-person, onsite repairs of hardware, printers, and other peripherals
- Diagnose and resolve escalated network issues (i.e. LAN access and equipment issues)
- Recognize and escalate deeper and more complex issues to Tier 3 Support Technician or Development.
- Testing functionality of Panacea, hardware repairs, and network
- Assist PC and network technicians by troubleshooting software, hardware, and network issues
- Install network interface cards, hubs, switches, network cabling, and etc.
- Participate in moves, adds, and changes to network and systems access for new, departing, and/or promoted/demoted employees
- Accurately log work orders/help desk tickets and resolutions into help desk software management system; maintain vigilant maintenance of this process
- Prioritize work orders/help desk tickets according to severity
- Conduct timely repair of IT equipment covered by third-party vendor maintenance agreements
- Attend and/or conduct training sessions for end-users; create training materials for end-users (i.e. FAQ sheets) and document any processes
- Use help desk log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs
- Compile, maintain, and file all repair records, reports, and other documents as required
- Partner with outside vendors and internal IT staff to coordinate seamless support of infrastructure
- Manage projects as needed with guidance from senior team members and management
- Maintain inventory of end-user hardware using hardware database in a timely and consistent manner
- Maintain inventory of software licenses
- Responsible for keeping IT storage area well organized
- On-call rotation required. Must have Internet access from home. Required to carry a cell phone during business and off hours
- Perform and assist with disaster recovery operations, as necessary
- Perform other duties as necessary (i.e. internal hardware issues, inventory management)

**Qualifications**:

- College degree in technical field required, university degree considered an asset, or an acceptable combination of education and relevant experience
- COMPTIA A+/Network+ or 1+ years of direct work experience in a Support Technician capacity
- Always maintain a high degree of professionalism, courteousness, and friendliness
- Business-oriented mindset
- Ability to explain technical concepts and theories to non-technical audiences
- High degree of resourcefulness, flexibility, and adaptability
- Multi-tasking, organizational skills, and management of priorities
- As a growing company, responsibilities will increase over time
- Must have the ability to manage workload independently
- All Windows environments
- Microsoft Office Suite
- Active Directory
- Must be able to create/modify user accounts
- Must be able to manage user accounts, both in AD and Group Policy

**Work Conditions**
- Travel within GTA is required, must have use of a vehicle
- Comfortable with demoing software in small group presentation setting.
- Ability to physically inspect and move equipment
- Able to lift at least 50 lbs.
- Overtime as required
- On-call required

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Licence/Certification:

- driver's license (required)

Willingness to travel:

- 25% (required)

Work Location: Hybrid remote

  • Tier 2 Client Support

    2 days ago

    Mississauga, Canada Finastra USA Corporation Full time

    **Responsibilities**: We’re looking for an individual who wants to become part of a growing company and is excited about putting their full effort into delighting customers. Our people deliver creative solutions for Financial Institutions, understanding the impact through our customers’ eyes. **Summary of Purpose**: The Tier 2 Client Support Technician...

  • Tier 2 Application Support 1

    7 months ago

    Mississauga, Canada Symcor Inc. Full time

    About Symcor Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for...

  • Support Analyst Tier 1

    1 month ago

    Mississauga, Canada Symcor Inc. Full time

    About Symcor Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for...

  • Technical Specialist

    7 months ago

    Mississauga, Canada i3 Solutions Inc. Full time

    **Job Duties**: - Direct clients to solutions and alternatives to any issues or concerns they are having with i3 Solutions Inc.’s products and/or services - Support clients with tips to ensure routine issues and obstacles are avoided - Monitoring/Resolution of issues relating to back-ups, server functionality, websites and other IT support systems that...

  • Technical Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada OpTalent | Ontario | Recruitment Full time

    OpTalent | Ontario | Recruitment is seeking a skilled Technical Support Specialist to join their team in Mississauga. About the RoleThe Technical Support Specialist – Level 2 will provide tier 2 level support for end users, focusing on delivering top-notch customer service and ensuring a seamless user experience. This role is ideal for someone who thrives...

  • Support Analyst Tier 1

    6 months ago

    Mississauga, Canada Symcor Inc. Full time

    About Symcor Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. The...

  • Tier 2 Support Analyst

    6 months ago

    Mississauga, Canada Symcor Inc. Full time

    About Symcor Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for...

  • Business Development Associate

    2 days ago

    Mississauga, Canada Top Tier Medical, Inc. Full time

    **Business Development Associate - Medical** **Equipment** **WHO YOU ARE** - Ambitious and results driven. You go above and beyond the call of duty. - Highly positive and fun personality. You build relationships easily and can put others at ease. - A problem solver. You come up with solutions and are relentlessly resourceful. - Sports-minded with a...

  • IT Support Technician and Epos Specialist

    7 months ago

    Mississauga, Canada Halcan client Innovations LTD Full time

    Position responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction - Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with...

  • office administrator

    7 months ago

    Mississauga, Canada Tier 1 Assessments Full time

    Work Term: PermanentWork Language: EnglishHours: 30 hours per weekEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 2 years to less than 3 years or equivalent experienceWork settingPrivate sectorUrban areaTasksReview and evaluate new administrative procedures Establish work priorities and...

  • Network Specialist 1

    7 months ago

    Mississauga, Canada Symcor Inc. Full time

    About Symcor Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. The...

  • technical support engineer

    3 months ago

    Mississauga, Canada BYTEMINDS IT SERVICES INC. Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsTasksConfer with clients to identify requirementsDocument technical requirements to ensure that products, processes and solutions meet business requirementsPrepare cost-benefit and return-on-investment analyses to support system implementationDesign, develop and implement information systems...

  • Technical Support Agent

    6 months ago

    Mississauga, Canada JAGWILL SOLUTIONS INC Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Work setting**: - Consulting firm - Private company, corporation or industry **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document...

  • User Support Technician

    4 months ago

    Mississauga, Canada A-1 WIRELESS INC. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 to less than 7 months **Work setting**: - Help desk - Telecommunications industry **Tasks**: - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems...

  • User Support Technician

    6 months ago

    Mississauga, Canada A-1 WIRELESS INC. Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Work setting**: - Help desk - Telecommunications industry **Tasks**: - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems and...

  • Help Desk Administrator

    2 days ago

    Mississauga, Canada Pattison Outdoor Advertising Full time

    **Help Desk Administrator - Level 2** PATTISON Outdoor Advertising is Canada’s leading Out-of-Home (OOH), Transit and Digital display advertising company. With the widest variety of products, our advertisers benefit from unparalleled advertising opportunities. Our sales professionals and support associates across the country, provide clients with...

  • user support technician

    6 months ago

    Mississauga, Canada A-1 WIRELESS INC. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 to less than 7 monthsWork settingHelp deskTelecommunications industryTasksConsult user guides, technical manuals and other documents to research and implement solutionsCollect, organize and maintain a problems and solutions log for use by...

  • Technical Support Specialist

    3 months ago

    Mississauga, Canada Cyber CSI Full time

    cyberCSI is a privately held company headquartered in Santa Clara, California. We are experts in providing scalable, cost-effective IT outsourcing solutions and have consistently demonstrated that we can effectively reduce the large financial costs of managing IT environments. We have successfully been managing the IT operations of Fortune 500 and SMB...

  • Technical Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Symcor Full time

    About the Role:Symcor is seeking a skilled Technical Support Specialist to provide exceptional service desk support for internal and external customers enterprise-wide.Key Responsibilities:Deliver first-level technical assistance through various contact methods, including telephone, email, chat, and self-portal.Ensure incidents are resolved promptly and...

  • Systems Technical Support Analyst

    7 months ago

    Mississauga, Canada Synergy IT Solutions Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 30 to 35 hours per week - Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Relocation costs not covered by employer - Willing to relocate - Consulting firm - Server farm **Tasks**: - Communicate electronically and in person with computer users experiencing...