Client Support Tier Ii

1 week ago


Mississauga, Canada Fiserv, Inc. Full time

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Client Support Tier II

**What does a Client Support Tier II Associate do?**

**What you will do**:

- Build and maintain partnerships with the Relationship Managers, Client Service Advisors, and other client support teams to drive operational excellence and achieve the service expectations of the Clients.
- Function as a liaison between Fiserv and its clients/customers, working to resolve problems and ensure services and solutions are delivered as expected adhering to established SLA's.
- Work escalations for moderate to highly complex questions, requests, service issues.
- Service at-risk merchants through proactive and reactive retention program

**What you need to have**:

- High school diploma or equivalent. College degree preferred.
- 2+ years industry experience in a customer facing role.

**What would be great to have**:

- Bilingual
- English and French preferred
- Knowledge of Microsoft Excel, Word and Office
- Strong verbal, written and organizational skills, strong customer orientation and negotiation skills.
- Customer Service Management
- General Computer Competencies
- Experience with Customer Support Policies, Standards & Procedures
- Experience with Problem Management Processes

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

**Our commitment to Diversity and Inclusion**:
**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.



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