IT Configuration Analyst

4 months ago

Montreal, Canada WSP Full time

Description

IT Configuration ANALYST

About Us

WSP is a global leader in engineering and professional services.We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide.To achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program.This role is part of the newly formed Enterprise IT Service Management Organisation, reporting to the Practice Manager, Service Asset & Configuration Management.

Position Summary

The IT Configuration Analyst is responsible for carrying out enterprise Asset & Configuration Management activities.

Job Responsibilities:

Responsibilities of this role include (but are not limited to):

·Ensure Advance Shipping Notice files received from vendors are processed accurately.

·Process tickets logged and assigned to the enterprise Asset & Configuration Management queue and process general requests to create or update assets and, or the CMDB.

·Ensure Asset and Configuration models within Service Now are maintained.

·As part of Merger & Acquisition projects, create and validate asset and configuration item records in ServiceNow.

·Work with hub aligned Asset Management Specialists to ensure the accuracy of asset and configuration information.

·Onboard new infrastructure devices including printers, UPS, AVI, etc. into the CMDB, ensuring all attributes are recorded accurately.

·Assist in processing office closure asset and configuration requests (move assets, update status, update Cis etc.).

·Analyze data to discover and resolve asset and configuration discrepancies. 

·Monitor asset connectors to ensure asset information and Cis in ServiceNow are being updated correctly.

·Ensure asset-to-configuration item creation is occurring and accurate.

·Work with hub aligned asset management teams to identify and resolve missing data records.

Qualifications

Skills and Qualifications:

Required

·A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.

·Solid knowledge and experience of ServiceNow.

·Enthusiasm and dedication to drive continual improvement and, or change.

·Excellent analytical, documentation and communication (both verbal and written) skills.

·Process and detail orientated with a methodical and planned approach to achieving goals.

·Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.

·Be comfortable with ambiguity, thrive on change and engender a collaborative approach.

·Act as an advocate for the IT Organisation both externally and internally.

Preferred

·Bachelor’s degree in Information Technology or a related field.

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